Accessibility statement

Our accessibility status

MijnEvent is designed and built to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Accessibility is a core value of the platform, not an afterthought. We test continuously; where we fall short, we fix it as quickly as we can.

Standard applied

We use WCAG 2.1 level AA as our standard. It also underpins the European standard EN 301 549 and the European Accessibility Act, which has applied to e-commerce services such as ticket sales since 28 June 2025.

What we have done

• Sufficient colour contrast for text, buttons and focus indicators.
• Full keyboard operation with an always-visible focus indicator.
• Semantic HTML with correct headings, labels and ARIA where needed.
• Forms with clear labels, hints and inline error messages.
• Screen-reader support and respect for "reduced motion".
• Large, easy-to-hit targets — including the inspector check-in.

Scope

This statement covers the MijnEvent platform: the public event and ticket pages, checkout, the visitor account, the organiser dashboard and the check-in app.

How we test

We assess accessibility ourselves (self-assessment) using a combination of automated tests and manual checks, including keyboard and screen-reader operation. Accessibility is a fixed part of how we build and ship new screens.

Known limitations

Organisers add their own content (such as event descriptions and images). We do not have full control over that organiser-supplied content; the platform components we build ourselves are made accessible, and we encourage organisers to keep their content accessible too. Found something that does not work? Let us know.