We want everyone to be able to buy tickets and attend events. Below you can read how accessible MijnEvent is, how we test it, and how to report a problem to us.
Last reviewed: June 2026
MijnEvent is designed and built to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Accessibility is a core value of the platform, not an afterthought. We test continuously; where we fall short, we fix it as quickly as we can.
We use WCAG 2.1 level AA as our standard. It also underpins the European standard EN 301 549 and the European Accessibility Act, which has applied to e-commerce services such as ticket sales since 28 June 2025.
This statement covers the MijnEvent platform: the public event and ticket pages, checkout, the visitor account, the organiser dashboard and the check-in app.
We assess accessibility ourselves (self-assessment) using a combination of automated tests and manual checks, including keyboard and screen-reader operation. Accessibility is a fixed part of how we build and ship new screens.
Organisers add their own content (such as event descriptions and images). We do not have full control over that organiser-supplied content; the platform components we build ourselves are made accessible, and we encourage organisers to keep their content accessible too. Found something that does not work? Let us know.
Run into an accessibility problem, or can't do something with an assistive technology? Let us know — we respond within 5 working days and will look for a solution or an accessible alternative together. If we can't resolve it with you, you can turn to the competent supervisory authority.
Report an accessibility problemEnter your e-mail address. We'll send a login link for your most recent organisation. Managers only.