# Topping up your city card: how to add new credit to your pass [Home](https://mijnevent.nl/en) / [Blog](https://mijnevent.nl/en/blog) / Topping up your city card: how to add new credit to your pass modules city-voucher # Topping up your city card: how to add new credit to your pass Scan the QR code on your city card or type the card code, pick an amount and pay with iDEAL | Wero. The credit lands on your card instantly — even on an empty or expired pass. [Jasper Koers](https://mijnevent.nl/en/author/jasper-koers) · 27 May 2026 · 5 min read In short - Top up a city card by scanning the QR code on your pass or typing the card code, then paying with iDEAL | Wero. - Pick an amount of €10, €25, €50 or €100; the credit lands on your pass instantly, up to a maximum balance of €150 per card. - An empty or expired pass is reactivated by topping up, and its validity is extended as if it were newly issued — it never gets shorter. - Top-ups are part of the Gift cards & city cards module and appear automatically on your programme page if you already issue a city card through MijnEvent. - If your pass is linked to your email address, you automatically get a reminder a month before it expires, with a top-up button inside. A city pass only earns the name if you can keep using it. Until now, a city card on MijnEvent was single-shot: buy it, spend it, done. From today every city card is **top-uppable** — including the physical pass with a pre-printed QR code that you picked up at a counter or found in your letterbox. Adding new credit takes half a minute, right on the programme's public page. # Scan the QR — or type the code The programme page of your city card has a new block: **"Already have a city card?"**. You have two options. The fastest: press **Scan QR code** and point your camera at the QR on your pass or in your voucher email. The page recognises the code and takes you straight to your balance. No camera at hand? Type the **card code** instead. It uses three input boxes of four characters — the dashes are already shown between them, so you never type those. Pasting works too: a copied code distributes itself across the boxes. Lowercase letters or a mixed-up O and 0? Corrected automatically. ![The top-up block on the programme page: scan the QR or type the card code](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/screenshots/stadsbon-opwaarderen-sectie.webp)*Scan the QR code on your pass, or type the card code into the three boxes — the dashes are already there.* # Pick an amount and pay with iDEAL | Wero After the check you see your current balance, the validity and — if the pass can be topped up — the **top-up form** right away. Pick an amount (€10, €25, €50 or €100), optionally leave your email address for the confirmation and pay with iDEAL | Wero. As soon as the payment is confirmed, the amount is on your pass. Up to a maximum balance of €150 per card. ![The balance page with the top-up form](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/screenshots/stadsbon-opwaarderen-saldo.webp)*Check the balance and top up right away — the amount lands on the same pass.* # An empty or expired pass? Simply usable again The best part is in the edge cases. Has your pass been **spent down to zero**? No need to buy a new one: topping up reactivates it instantly. And did the pass **expire** while it sat in a drawer? Same story: adding credit makes it valid again, and the **validity is extended** as if the pass had just been issued — it can never get shorter. One physical pass lasts for years. One exception: a [frozen pass](/en/blog/lost-city-card-link-and-freeze) — locked by its holder after loss or theft — cannot be topped up until the issuer releases it again. The balance simply stays put in the meantime. # You get a heads-up before your pass expires Better than fixing an expired pass is never having one. If your pass is registered to your email address — [linking](/en/blog/lost-city-card-link-and-freeze) happens on the balance page — you automatically get a message **a month before the expiry date**: how much is left, when the pass expires, and a button that opens the balance page for *your* pass straight away. One top-up and the pass runs for the full term again, including the credit already on it. That link is valid for 60 days; after that you land on the programme page, where your card code is enough. Exactly one reminder goes out per expiry date, and none at all to a pass without credit or without a linked address — it is a warning, not a newsletter. Issuing organisations can switch the reminder off per programme. After a successful top-up you immediately see the new balance, and if you left an email address a confirmation lands in your inbox with the amount added, the new balance and the validity. ![The confirmation page after topping up](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/screenshots/stadsbon-opgewaardeerd.webp)*Right after payment: the new balance and the (extended) validity.* # For issuing organisations: reuse instead of reprint For municipalities, BIDs and retailers' associations this changes something fundamental. A physical pass used to be as finite as the credit on it; now it is a **reloadable carrier**. That saves print runs and issuance admin, and it lowers the threshold for repeat spending: someone who already carries the pass tops it up faster than they would buy a new voucher. It goes one step further by now: physical cards can also be **taken in and safely reissued** to a next holder — everything the previous holder still had is invalidated automatically, wallet pass included. How to have such cards printed and manage them is covered in [Printing and reusing physical city cards](/en/blog/printing-and-reusing-physical-city-cards). In the dashboard, top-ups simply count towards the issued credit and the charts, and spending at participating shops works exactly as before — scan, redeem, automatic email to the card holder. # Try it yourself? Topping up is part of the [Gift cards & city cards](/en/modules/city-cards) module. If you already issue a city card through MijnEvent, the feature is live on your programme page automatically. No city card of your own yet? Have a look at the [module page](/en/modules/city-cards) or get in touch — we will help you set one up. Frequently asked questions ## Frequently asked questions ## How do I add credit to my city card? On the programme page, use the 'Already have a city card?' block: scan the QR code on your pass or type the card code, then pick an amount and pay with iDEAL | Wero. The credit lands on your pass as soon as the payment is confirmed. ## Am I warned before my pass expires? Yes, provided the pass is linked to your email address and still has credit on it. A month before the expiry date you get an email with the remaining balance, the expiry date and a button that opens the balance page for your pass directly. Topping up extends the validity by the full term again. ## What is the maximum balance on a city card? You can top up in amounts of €10, €25, €50 or €100, up to a maximum balance of €150 per card. ## Can I still use a pass that is empty or expired? Yes. Topping up an empty pass reactivates it instantly, and topping up an expired pass makes it valid again while extending its validity as if it had just been issued. [ Back to blog ](https://mijnevent.nl/en/blog) MijnEvent ## Read more [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/stadsbon-direct-in-je-kassa.webp) stadspas Jasper Koers · 30 August 2026 · 4 min read ## City voucher straight into your till: scan the amount, done New for shopkeepers: after redeeming a city voucher, the shop app shows a barcode carrying the amount. One scan with your own till scanner and the line is in your register — no retyping. ](https://mijnevent.nl/en/blog/city-voucher-straight-into-your-till) [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/een-platform-in-plaats-van-vijf-losse-tools.webp) modules Jasper Koers · 29 August 2026 · 9 min read ## One platform instead of five separate tools — and now your website too A ticket shop here, a web shop there, the membership list in a spreadsheet and a website built by yet another agency. What that collection really costs you, and what changes once it is one system with one Mollie connection. ](https://mijnevent.nl/en/blog/one-platform-instead-of-five-separate-tools) [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/gdpr-visitor-data-events.webp) gdpr Jasper Koers · 26 August 2026 · 8 min read ## GDPR for event organisers: handling visitor data properly You collect names, e-mail addresses and payment details. That comes with obligations — here are the ones that matter, in plain language. ](https://mijnevent.nl/en/blog/gdpr-visitor-data-events) MijnEvent ## Ready to get started? Create a free account and sell your first tickets today. [Start free](https://mijnevent.nl/registreer) [Pricing](https://mijnevent.nl/en/pricing)