# Peak sales without the stress: how the virtual waiting room works — MijnEvent [Home](https://mijnevent.nl/en) / [Blog](https://mijnevent.nl/en/blog) / Peak sales without the stress: how the virtual waiting room works waiting room peak sales queue sold out festival ticket sales # Peak sales without the stress: how the virtual waiting room works Hundreds of visitors hitting your ticket shop the second sales open? The virtual waiting room puts everyone in a digital queue: a fair draw, a live position and checkout in small batches — no chaos, no advantage for the fastest clickers. [Jasper Koers](https://mijnevent.nl/en/author/jasper-koers) · 31 March 2026 · 3 min read In short - During the opening window every visitor enters a virtual waiting room, and positions are assigned by a fair lottery rather than by who clicked fastest. - After the draw, visitors see their live position, the number of people ahead and an estimated wait time, updated automatically without refreshing. - Checkout happens in small batches, each visitor getting a personal timer (for example 10 minutes); when it runs out, the spot passes to the next person in line. - The virtual waiting room is configured per event and is part of the Custom plan, available on request. You know the scene: ticket sales for a popular festival open at 10:00, and at 10:00:01 hundreds of people are hammering the buy button at once. Whoever has the fastest connection wins, anyone on an older phone misses out, and your support inbox fills up with "the site is acting up". For exactly that moment there is the **virtual waiting room**: a digital queue that absorbs the rush and keeps the sale fair and calm. # What your visitors see The moment sales open, everyone visiting the event page first enters the waiting room. Here's what happens: - **The first few minutes are a draw.** Everyone who arrives during the opening window has exactly the same chance of a good spot in the queue — whether they clicked at 10:00:01 or 10:03:45. When the window closes, positions are assigned by lottery. - **After that, you see live where you stand.** Your position, how many people are ahead of you and an estimated waiting time — updated automatically, no refreshing needed. - **Your turn? Take your time.** Visitors are admitted to ticket selection and checkout in small batches, each with a personal timer (say, 10 minutes) to complete their order. - **Too slow, or second thoughts?** When the timer runs out, the spot automatically goes to the next person in line. Rejoining is always possible. Anyone arriving after the opening window simply joins the back of the queue — just like a real one. # Why a draw beats "fastest finger first" Without a waiting room, a sale opening is a reaction test. That may sound exciting, but it rewards exactly the wrong crowd: people with fibre connections, multiple screens and autofill — and in the worst case, bots. Loyal visitors who were ready right at 10:00 but clicked two seconds later walk away empty-handed. By treating the first minutes as a single lottery round, enthusiasm counts instead of reaction speed. Everyone who showed up at the start gets the same chance. That doesn't just feel fairer — it is, and your visitors will notice. # What it does for you as an organiser - **No peak load on your sales page.** The waiting room absorbs the hit; checkout processes visitors at a pace you control. - **A calm, steady sale.** With only a small group checking out at a time, payments and ticket delivery keep running smoothly — even with thousands waiting. - **Less support.** Visitors can see exactly where they stand and how long it will take. That saves a pile of "is it sold out yet?" emails during your most important hour. - **Fairness as a calling card.** A transparent queue with a fair draw prevents bad blood afterwards — good for your brand and for next year's edition. # Configured per event You enable the waiting room per event, only for the sales where you expect a rush. For each event you decide how long the draw window lasts, how many visitors may check out simultaneously and how many minutes each person gets in checkout. A parade with 5,000 people waiting needs different settings than a club night with 300 — we're happy to help you tune it. # Availability The virtual waiting room is part of our **Custom plan** and available on request. Don't see the option in your dashboard yet? Drop us a line: we'll activate the waiting room for your organisation and help you tune it for your next peak sale. Expecting a stampede at your next sale opening? [Get in touch](/en/contact) — we'll make sure you're ready for it. Frequently asked questions ## Frequently asked questions ## Does clicking at the very first second give me a better spot? No. Everyone who arrives during the opening window has the same chance; when the window closes, positions are assigned by lottery, so reaction speed does not decide who gets in first. ## What happens if my checkout timer runs out? The spot automatically goes to the next person in the queue, and you can always rejoin at the back of the line. ## How do I get access to the virtual waiting room? It is part of the Custom plan and available on request. If you don't see the option in your dashboard, contact MijnEvent and we'll activate and tune it for your event. [ Back to blog ](https://mijnevent.nl/en/blog) MijnEvent ## Read more [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/deelnemersgegevens-uitvragen-na-de-ticketverkoop.webp) attendee details MijnEvent · 17 August 2026 · 13 min read ## The tickets are sold — and half your attendees are still a blank Dietary needs, company names, weights: the details you only need after the sale rarely arrive on their own. Here is how to collect them without making eighteen phone calls. ](https://mijnevent.nl/en/blog/collecting-attendee-details-after-the-ticket-sale) [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/van-ideal-naar-wero-wat-verandert-er-voor-je-ticketverkoop.webp) payments MijnEvent · 17 August 2026 · 7 min read ## From October your iDEAL payments run on Wero: what organisers need to know In July the Dutch Payments Association announced the next step in the move from iDEAL to Wero. Your visitors will not notice a thing, and you probably will not either — but there are three things worth checking now. ](https://mijnevent.nl/en/blog/ideal-becomes-wero-what-changes-for-ticket-sales) [ ![](https://regify-mijnevent.s3.eu-central-1.amazonaws.com/blog/covers/controleur-worden-app-installeren-en-testen.webp) steward Jasper Koers · 15 August 2026 · 6 min read ## Scanning at the gate: install the app, prepare and test it together You have been asked to scan tickets. Four steps get you ready: install the app, sign in with the code from your e-mail, download the event for offline use and test with a colleague that the same ticket really does turn red on the second phone. ](https://mijnevent.nl/en/blog/steward-at-the-gate-install-prepare-and-test) MijnEvent ## Ready to get started? Create a free account and sell your first tickets today. [Start free](https://mijnevent.nl/registreer) [Pricing](https://mijnevent.nl/en/pricing)