Organizer Agreement

Article 1 — Parties

Who are the parties to this agreement?

1. This agreement is entered into between MijnEvent, a trade name of [COMPANY NAME], registered in [CITY], Chamber of Commerce number [CHAMBER OF COMMERCE NUMBER] (hereinafter: "MijnEvent"), and the Organizer who registers on the Platform (hereinafter: "Organizer").
2. The agreement is established at the moment the Organizer completes their registration on the Platform and agrees to these terms.
3. The Organizer declares to be authorized to enter into this agreement on behalf of the organization they represent.

Article 2 — Services

What does MijnEvent offer the Organizer?

1. MijnEvent provides the Platform to the Organizer for presenting events and selling tickets online to Visitors.
2. The Organizer receives their own subdomain on MijnEvent (e.g., organizationname.mijnevent.nl) where their events are presented.
3. Via the Platform, the Organizer can: create and manage events, configure ticket types and prices, set service fees per ticket type, manage the check-in process, view sales statistics, and appoint inspectors for check-in.
4. MijnEvent processes payments via Mollie Connect, where the purchase amount is deposited directly into the Organizer's Mollie account.
5. MijnEvent provides technical support via email. The response time is a maximum of two business days.

Article 3 — Organizer obligations

What is expected of you as an organizer?

1. The Organizer guarantees that the events offered on the Platform are actually organized and take place as announced.
2. The Organizer is fully responsible for the accuracy and completeness of the event information on the Platform, including name, date, location, description, and ticket prices.
3. The Organizer holds all necessary permits, exemptions, and insurance for organizing their events.
4. The Organizer connects a valid Mollie account to the Platform via Mollie Connect. Without an active Mollie connection, it is not possible to publish events.
5. The Organizer is responsible for customer service towards Visitors, including handling questions, complaints, and refunds.
6. The Organizer acts at all times in accordance with applicable laws and regulations, including gambling laws (if applicable), the GDPR, and consumer law.
7. The Organizer does not misuse the Platform, does not spread misleading information, and does not act in a manner that could damage MijnEvent's reputation.
8. The Organizer is responsible for the correct VAT regime applicable to their ticket sales and for paying the taxes due.

Article 4 — MijnEvent obligations

What can you expect from MijnEvent?

1. MijnEvent strives for a Platform availability of 99.5% on an annual basis, excluding scheduled maintenance.
2. Scheduled maintenance is announced at least 48 hours in advance and preferably takes place outside peak hours.
3. MijnEvent ensures the correct processing of transactions via the Platform and the Mollie Connect system.
4. MijnEvent provides technical support via email to the Organizer.
5. MijnEvent secures the Platform and the data processed on it in accordance with common industry standards and the GDPR.
6. MijnEvent timely informs the Organizer about changes in services, rates, or terms.

Article 5 — Rates and payment

What costs are associated with using MijnEvent?

MijnEvent charges a Platform Fee that is settled via Mollie Connect (application fee). The fee amount depends on the chosen subscription:

1. The default subscription is Pay as you go. Subscription changes are made in consultation with MijnEvent.
2. Fixed costs (such as the one-off event fee and any annual-minimum settlement) are invoiced via MijnEvent's own Mollie account — not via Mollie Connect.
3. All mentioned amounts are inclusive of VAT, unless otherwise stated.
4. MijnEvent reserves the right to change rates. Changes are announced at least 30 days in advance.
5. In case of late payment of invoices, MijnEvent may suspend the account after a reasonable reminder.

Article 6 — Organizer liability

What are you liable for as an organizer?

1. The Organizer is liable for all damages suffered by Visitors as a result of the Organizer's failure to fulfill the agreement entered into between the Organizer and the Visitor.
2. The Organizer fully indemnifies MijnEvent against all claims, demands, and costs (including reasonable legal costs) from third parties related to the Organizer's actions or omissions.
3. In case of (suspected) fraud, deception, or other serious violations, MijnEvent may immediately suspend the Organizer's account and inform the police and/or competent authorities.
4. If the Organizer's actions cause damage to MijnEvent, including but not limited to reputational damage, the Organizer is liable for this damage.

Article 7 — Suspension and termination

When can the account be suspended or terminated?

1. MijnEvent may suspend the Organizer's account in case of (suspected) fraud, abuse, or violation of this agreement or the Terms of Service. MijnEvent will inform the Organizer as soon as possible.
2. The Organizer may terminate their account at any time. Pending orders and sold tickets are handled according to the original terms.
3. Upon termination, the Organizer's data is retained for 30 days. After this period, the data is permanently deleted, unless legal retention obligations require otherwise.
4. Outstanding invoices or owed Platform Fees remain due even after termination.
5. MijnEvent may terminate this agreement with a notice period of 30 days, unless there is an urgent reason (fraud, abuse) that justifies immediate termination.

Article 8 — Processing of personal data

How do we handle visitor personal data?

1. The Organizer is the data controller for the personal data of Visitors collected via their subdomain on the Platform.
2. MijnEvent acts as a data processor within the meaning of the GDPR. MijnEvent processes personal data exclusively for the purpose of providing services to the Organizer.
3. The parties conclude a data processing agreement that forms an integral part of this agreement.
4. The Organizer is responsible for informing Visitors about the processing of their personal data, in accordance with the GDPR.
5. Upon termination of the agreement, personal data is deleted in accordance with the retention policy mentioned in Article 7, unless legal retention obligations require otherwise.

Article 9 — Confidentiality

How do we handle confidential information?

1. Both parties treat confidential information received from the other party in the context of this agreement as strictly confidential.
2. Confidential information includes, among others: financial data, customer data, technical information, and business strategies.
3. The confidentiality obligation continues to apply after termination of the agreement.

Article 10 — Gift cards

Terms for selling and issuing gift cards through the Platform.

1. The Platform offers the Organizer the option to sell gift cards (credit vouchers) and to issue them free of charge. This functionality is optional and only becomes active after the Organizer has enabled it in the dashboard and has explicitly agreed to the gift card terms.
2. The Organizer is the seller and issuer of every gift card sold or issued through its environment. The purchase agreement is concluded between the Organizer and the buyer; MijnEvent merely facilitates the technical platform and is not a party to this agreement.
3. The proceeds of gift card sales are deposited directly into the Organizer's Mollie account through Mollie Connect. The holder of a gift card only has a claim against the Organizer — including when an event is cancelled or the Organizer ceases its activities.
4. The Organizer handles withdrawal requests in accordance with consumer law: consumers have a statutory fourteen-day cooling-off period on an unused gift card, in which case the Organizer refunds the full purchase amount.
5. Gift cards on the Platform have no expiry date by default. The Organizer may set a validity period of at least two years from issue, in line with the statutory minimum (Article 6:236 sub k of the Dutch Civil Code). A gift card tied to a specific event automatically becomes redeemable at all of the Organizer's events once that event has ended, so the credit remains usable throughout its full validity period.
6. After partial redemption, the remaining balance stays available for subsequent orders and does not lapse.
7. MijnEvent charges no fee on the purchase of a gift card. Upon redemption the regular flat fee per sold ticket applies in accordance with Article 5; if it cannot be collected through an additional payment, it is settled against a subsequent Mollie payment of the Organizer.
8. Upon termination of this agreement, the Organizer's obligations towards holders of outstanding gift cards remain in full force.

Article 11 — Final provisions

Additional agreements.

1. This agreement is exclusively governed by Dutch law.
2. Disputes are preferably resolved through mutual consultation. If this proves impossible, disputes will be submitted to the competent court in the city where MijnEvent is registered.
3. If any provision of this agreement proves to be null and void or voidable, this does not affect the validity of the remaining provisions.
4. Amendments to this agreement are only valid if agreed in writing or announced by MijnEvent in accordance with Article 2 of the Terms of Service.
5. This agreement, together with the Terms of Service and the data processing agreement, constitutes the entire agreement between the parties regarding the use of the Platform.