Frequently asked questions

MijnEvent is a Dutch ticketing platform that lets organisers independently create events and sell tickets from their own subdomain. Visitors buy tickets securely and instantly receive an e-ticket with a QR code. The platform is built in Drenthe and focused on the Dutch and European market.

For anyone who organises events: from festivals, parades and concerts to club nights, theatre and business gatherings. Both professional organisers and volunteers can get started without any technical knowledge.

You register your organisation, connect your own Mollie account, create an event with ticket types and publish it. Visitors buy tickets that land directly in your account; at the door you scan the QR codes with the check-in app.

You only pay per ticket sold. Pay as you go costs € 0.50 per ticket with no fixed costs; on the Organiser plan you pay € 14.95 once per event plus € 0.25 per ticket. Free tickets (priced € 0) are always free of charge. The pricing page has all the details and a calculator.

The money from your ticket sales lands directly in your own Mollie account — MijnEvent never holds it. The platform fee is a low, flat amount per ticket instead of a percentage of the ticket price, and WCAG AA accessibility is standard rather than an afterthought.

No. You set everything up through a clear management dashboard, without coding. Connecting Mollie and creating an event only takes a few minutes.

The whole environment is built to be multilingual. Dutch is the default language and English pages are available; each organisation can set its preferred language.

Register your organisation on the sign-up page. You choose a name, automatically receive your own subdomain and log in with a magic link — no password. After that you set up your first event.

In the management area you create an event with a name, date, location and description, add ticket types and publish it. Publishing is only possible after you connect your Mollie account, so payments work correctly from the start.

You can create unlimited ticket types with their own price, capacity and optional service fees. Capacity groups let multiple types share one pool of availability, and time slots spread visitors across time windows.

Yes. You create discount codes with a fixed amount or a percentage, a validity period and a maximum number of uses.

Payments flow through your own Mollie account, so you receive the money directly — minus the MijnEvent platform fee, which is settled automatically via Mollie. We never debit from your account.

Yes. The management area shows real-time sales, revenue and check-in statistics, and you can export the data to CSV for your own records.

Yes, secure peer-to-peer resale can be enabled per ticket type. The buyer pays through Mollie, the seller is automatically refunded and the old ticket becomes invalid. Resale does require that your Mollie account allows it.

The sales environment automatically adopts your logo and colours. Full whitelabel — selling without the MijnEvent brand — is available on the bespoke (Maatwerk) plan.

Maatwerk is for high-volume organisers: a negotiated rate from € 0.01 per ticket, plus access to the API and MCP, custom branding or whitelabel and dedicated support.

Yes. With the box-office and door-sales feature you sell tickets on the spot; they end up in the same administration and check-in as your online sales.

On the organiser's event page you choose your ticket types and quantities and check out. You do not need an account or a password.

You pay securely through Mollie. Which payment methods are available is entirely the organiser's choice — MijnEvent has no control over this. The organiser decides via their own Mollie account which methods to offer, such as iDEAL | Wero, credit card, Bancontact and more.

Right after payment you receive your e-ticket by email, with a QR code as a PDF attachment. That QR code is scanned at the entrance — a printed or digital ticket both work.

First check your spam or junk folder and whether you used the correct email address. Through your account area on the organiser's subdomain you can always view and download your tickets again. Still stuck? Contact the organiser.

The cancellation and refund policy is set by the event organiser, not by MijnEvent. For a cancellation or refund, contact the organiser directly.

If the organiser has enabled resale, you offer your ticket securely through the platform. The buyer pays, you are automatically refunded and the ticket transfers to the new owner — preventing black-market sales and duplicate QR codes.

At participating organisers you buy a gift card that the recipient can use as a payment method for tickets. You can easily check the balance on the balance-check page using the code on the card.

Yes. You have a statutory 14-day cooling-off period: a gift card that is still entirely unused can be withdrawn within 14 days of purchase for a full refund. Sign in to "My gift cards" on the organiser's subdomain: the first withdrawal is processed instantly with a mandatory reason. If you already used that one-off instant withdrawal, you send a request with a reason that the organiser reviews — you will hear by e-mail whether it is approved.

Yes. Sign in to "My tickets" on the organiser's subdomain, open your paid order and choose "Request VAT invoice". You fill in your company details (name, address and optionally your VAT and Chamber of Commerce number) and instantly generate a legally compliant PDF invoice, with the organiser as the issuer and the correct VAT rate. The invoice stays stored with your order so you can download it again later. You arrange it yourself, so the organiser doesn't have to do a thing — they simply see the created invoices in their admin area.

Mollie Connect is the secure OAuth connection that links your own Mollie account to MijnEvent. Buyer payments then flow directly through your Mollie account, while MijnEvent only settles the platform fee.

Straight into your own Mollie account. MijnEvent only charges a platform fee via Mollie and never holds buyers' money at any point.

Mollie's transaction fees are separate from MijnEvent and are charged to you directly by Mollie. For iDEAL | Wero, Mollie currently charges € 0.32 per successful transaction; this fee applies per order, not per ticket.

All methods your Mollie profile allows, including iDEAL | Wero, credit card, Bancontact, Apple Pay and more. You decide which ones to enable.

Yes. Because the money never runs through MijnEvent but goes straight to your regulated Mollie account, we comply with the PSD2 rules on holding third-party funds. You avoid the risk of a platform that holds on to your revenue.

Payouts run through Mollie according to your own Mollie settings, directly to your bank account. MijnEvent never sits between you and your money.

A flat amount per paid ticket (€ 0.50 on Pay as you go, € 0.25 on Organiser), including VAT. The fee is settled automatically via Mollie at the moment of payment; free tickets are always fee-free.

We process personal data in line with the GDPR and only collect what is needed for ticket sales and access control. Visitor data is anonymised after the retention period ends.

All data is stored within the European Union (AWS Frankfurt region, eu-central-1). There is no standard transfer of personal data outside the EU.

Yes. Organisers who process personal data through MijnEvent can rely on our data processing agreement. It is available in full on the DPA page.

A DPIA (Data Protection Impact Assessment) evaluates the privacy risks of the data processing. MijnEvent has produced a DPIA; you can find the summary on the DPIA page.

We work with a limited number of regulated sub-processors, for hosting, payments via Mollie and email delivery among others. The current overview is on the security page.

Logging in uses a passwordless magic link, with optional two-factor authentication (2FA). Sensitive data and payment tokens are stored encrypted.

Yes. On the bespoke (Maatwerk) plan you get access to the API and an MCP server, so you can connect events and sales data to your own systems and to AI agents.

Yes. With the embed widget you place ticket sales directly on your existing website, so visitors buy without leaving your site.

Yes. Every organisation gets its own subdomain, for example yourorganisation.mijnevent.nl, where your events and sales run.

Yes. There is a native check-in app for iOS and Android for inspectors, with an offline mode for venues with poor internet. For those who prefer the browser there is also a web-based check-in.

Accessibility is a core requirement, not an afterthought: the ticket forms and checkout meet WCAG AA. This lets as many visitors as possible buy tickets independently and without barriers.