Frequently asked questions

MijnEvent is a Dutch ticketing platform that lets organisers independently create events and sell tickets from their own subdomain. Visitors buy tickets securely and instantly receive an e-ticket with a QR code. The platform is built in Drenthe and focused on the Dutch and European market.

For anyone who organises events: from festivals, parades and concerts to club nights, theatre and business gatherings. Both professional organisers and volunteers can get started without any technical knowledge.

You register your organisation, connect your own Mollie account, create an event with ticket types and publish it. Visitors buy tickets that land directly in your account; at the door you scan the QR codes with the check-in app.

You only pay per ticket sold. Pay as you go costs € 0.50 per ticket with no fixed costs; on the Organiser plan you pay € 14.95 once per event plus € 0.25 per ticket. Free tickets (priced € 0) are always free of charge. The pricing page has all the details and a calculator.

The money from your ticket sales lands directly in your own Mollie account — MijnEvent never holds it. The platform fee is a low, flat amount per ticket instead of a percentage of the ticket price, and WCAG AA accessibility is standard rather than an afterthought.

No. You set everything up through a clear management dashboard, without coding. Connecting Mollie and creating an event only takes a few minutes.

You can serve your visitors in eleven languages: Dutch, Flemish, English, German, French, Spanish, Italian, Polish, Ukrainian, Simplified Chinese and Frisian. You tick which ones you offer; visitors get their browser language and can switch. Your own event texts are translated automatically too. The dashboard itself is Dutch and English.

Register your organisation on the sign-up page. You choose a name, automatically receive your own subdomain and log in with a magic link — no password. After that you set up your first event.

Yes. When you sign up we ask for an eight-digit KVK number, or a ten-digit KBO number if you choose Belgium. For most organisers this is not a hurdle: a foundation and an association with full legal capacity are required to be listed in the Dutch Trade Register, so you already have that number — it is on your deed of incorporation, and you can look your organisation up in the Trade Register. If you are an informal club without a registration, for example an association with limited legal capacity, you register with the Chamber of Commerce first. We do not ask for the number for show: ticket money arrives in a Mollie account in your organisation's name, and Mollie has to know who the recipient is.

In the management area you create an event with a name, date, location and description, add ticket types and publish it. Publishing is only possible after you connect your Mollie account, so payments work correctly from the start.

You can create unlimited ticket types with their own price, capacity and optional service fees. Capacity groups let multiple types share one pool of availability, time slots spread visitors across time windows, and for a multi-day event you link each type to the days it is valid on.

By default 10 per ticket type. You set that maximum yourself per event: open the event in your dashboard, choose Edit event and enter a number from 1 to 100 under "Maximum per ticket type per order". It applies per ticket type, not to the whole order: at 10, a buyer can order 10 standing tickets and 10 VIP tickets at once. Selling to groups, such as a coach party or a school class? Raise it. The group leader then pays for everyone in a single order, and with the group QR code switched on the whole group gets in with one scan. Remaining capacity always comes first: with 12 places left, nobody can order 60.

Yes. For a multi-day event you add days to your event and link ticket types to specific days (day tickets) — or to no days at all, which makes the ticket valid on every day: a multi-day or weekend pass. Check-in counts per day, so a pass may enter once on each event day.

Yes. You create discount codes with a fixed amount or a percentage, a validity period and a maximum number of uses.

Payments flow through your own Mollie account, so you receive the money directly — minus the MijnEvent platform fee, which is settled automatically via Mollie. We never debit from your account.

MijnEvent charges no extra refund fees: you issue refunds free of charge from your own Mollie account (Mollie may charge its own transaction fees). The platform fee already settled on the sold ticket is not returned by MijnEvent.

Yes. The management area shows real-time sales, revenue and check-in statistics, filterable by period, event or ticket type. You can also export them as CSV, but we recommend reading everything you can inside the admin screen itself: a downloaded file sits outside your login and your log. If you do export, you get an encrypted zip with the password by email, and every download is logged with a hash in your activity log. Missing an analysis that only a CSV can give you? Email info@mijnevent.nl — we will look at building it into the admin screen.

Yes, secure peer-to-peer resale can be enabled per ticket type. The buyer pays through Mollie, the seller is automatically refunded and the old ticket becomes invalid. Resale does require that your Mollie account allows it.

The sales environment automatically adopts your logo and colours. Full whitelabel — selling without the MijnEvent brand — is available on the bespoke (Maatwerk) plan.

Maatwerk is for high-volume organisers: a negotiated rate from € 0.01 per ticket, plus custom branding or whitelabel, dedicated support and room for bespoke integrations. The public events API, the embed widgets and the public events MCP for AI agents are included on every plan. Running your dashboard from your own AI assistant, such as Claude or Cursor, is possible with the free AI connector module.

Yes. With the box-office and door-sales feature you sell tickets on the spot; they end up in the same administration and check-in as your online sales.

On the organiser's event page you choose your ticket types and quantities and check out. You do not need an account or a password.

The organiser decides that per event. By default it is 10 tickets per ticket type per order. Per ticket type means you can, for example, order 10 standing tickets and 10 VIP tickets together. If the plus button stops earlier, you have reached that event's maximum or there are no tickets left. Want to order for a bigger group? Contact the organiser.

You pay securely through Mollie. Which payment methods are available is entirely the organiser's choice — MijnEvent has no control over this. The organiser decides via their own Mollie account which methods to offer, such as iDEAL | Wero, credit card, Bancontact and more.

Right after payment you receive your e-ticket by email, with a QR code as a PDF attachment. That QR code is scanned at the entrance — a printed or digital ticket both work.

First check your spam or junk folder and whether you used the correct email address. Through your account area on the organiser's subdomain you can always view and download your tickets again. Still stuck? Contact the organiser.

The cancellation and refund policy is set by the event organiser, not by MijnEvent. For a cancellation or refund, contact the organiser directly.

If the organiser has enabled resale, you offer your ticket securely through the platform. The buyer pays, you are automatically refunded and the ticket transfers to the new owner — preventing black-market sales and duplicate QR codes.

At participating organisers you buy a gift card that the recipient can use as a payment method for tickets. You can easily check the balance on the balance-check page using the code on the card.

Yes. You have a statutory 14-day cooling-off period: a gift card that is still entirely unused can be withdrawn within 14 days of purchase for a full refund. Sign in to "My gift cards" on the organiser's subdomain: the first withdrawal is processed instantly with a mandatory reason. If you already used that one-off instant withdrawal, you send a request with a reason that the organiser reviews — you will hear by e-mail whether it is approved.

Yes. Sign in to "My tickets" on the organiser's subdomain, open your paid order and choose "Request VAT invoice". You fill in your company details (name, address and optionally your VAT and Chamber of Commerce number) and instantly generate a legally compliant PDF invoice, with the organiser as the issuer and the correct VAT rate. The invoice stays stored with your order so you can download it again later. Alongside the PDF you can download it as a UBL file: the machine-readable e-invoice following the Dutch NLCIUS standard (EN 16931), which accounting software reads in directly. You arrange it yourself, so the organiser doesn't have to do a thing — they simply see the created invoices in their admin area.

Mollie Connect is the secure OAuth connection that links your own Mollie account to MijnEvent. Buyer payments then flow directly through your Mollie account, while MijnEvent only settles the platform fee.

Straight into your own Mollie account. MijnEvent only charges a platform fee via Mollie and never holds buyers' money at any point.

Mollie's transaction fees are separate from MijnEvent and are charged to you directly by Mollie. For iDEAL | Wero, Mollie currently charges € 0.32 per successful transaction; this fee applies per order, not per ticket.

All methods your Mollie profile allows, including iDEAL | Wero, credit card, Bancontact, Apple Pay and more. You decide which ones to enable.

Yes. Because the money never runs through MijnEvent but goes straight to your regulated Mollie account, we comply with the PSD2 rules on holding third-party funds. You avoid the risk of a platform that holds on to your revenue.

Payouts run through Mollie according to your own Mollie settings, directly to your bank account. MijnEvent never sits between you and your money.

A flat amount per paid ticket (€ 0.50 on Pay as you go, € 0.25 on Organiser), including VAT. The fee is settled automatically via Mollie at the moment of payment; free tickets are always fee-free.

We process personal data in line with the GDPR and only collect what is needed for ticket sales and access control. Visitor data is anonymised after the retention period ends.

All data is stored within the European Union (AWS Frankfurt region, eu-central-1). There is no standard transfer of personal data outside the EU.

Yes. Organisers who process personal data through MijnEvent can rely on our data processing agreement. It is available in full on the DPA page.

A DPIA (Data Protection Impact Assessment) evaluates the privacy risks of the data processing. MijnEvent has produced a DPIA; you can find the summary on the DPIA page.

We work with a limited number of regulated sub-processors, for hosting, payments via Mollie and email delivery among others. The current overview is on the security page.

Logging in uses a passwordless magic link, with optional two-factor authentication (2FA). Sensitive data and payment tokens are stored encrypted.

Yes, and it is included on every plan. Every organiser has a public, read-only events API on their own subdomain: published events, ticket types, prices and availability, in JSON and without a key. On top of that there are embed widgets for your own site and public MCP and A2A endpoints, so AI agents can find your events. Want to run your dashboard from your own AI assistant, such as Claude or Cursor? That is what the free AI connector module is for. Need more — your own tokens, write actions or webhooks — then we build that on request: email api@mijnevent.nl.

Yes. With the embed widget you place ticket sales directly on your existing website, so visitors buy without leaving your site.

Yes. Every organisation gets its own subdomain, for example yourorganisation.mijnevent.nl, where your events and sales run.

Yes. There is a native check-in app for iOS and Android for inspectors, with an offline mode for venues with poor internet. For those who prefer the browser there is also a web-based check-in.

Yes, for both. The MijnEvent app is a native app for Android and for iPhone, free to download. Android: Google Play, https://play.google.com/store/apps/details?id=regify.mijnevent.app. iPhone: the App Store, https://apps.apple.com/nl/app/mijnevent-app/id6787926615. It is the same app on both platforms: scanning tickets (even without internet), managing events and selling at the door.

Accessibility is a core requirement, not an afterthought: the ticket forms and checkout meet WCAG AA. This lets as many visitors as possible buy tickets independently and without barriers.

Yes. With the Website module you have a custom-built website with its own content management created, on your own domain and in your own branding, with your ticketing, rentals, courses and memberships running straight inside it. Design and build are done by Coding Agency, the agency behind MijnEvent; the connection to your ticketing, the wallet passes and the on-site check-in come from MijnEvent itself. This is where MijnEvent differs from other ticket platforms: they offer an event page inside their own environment at most, not a real website with content management on your own domain.

A basic website starts at €450 one-off plus €49 per month for hosting, maintenance and support. If you would rather not invest anything up front, the build amount disappears and you pay €119 per month, with a minimum term of 36 months. Larger projects — a theatre with seating plans or a festival with camping and food trucks — have their own rate. The monthly amount is invoiced per calendar year; start later in the year and you only pay the remaining months. You always get a fixed price up front.

Yes, and that is usually the better choice. During a renewal all your old web addresses are redirected to the new ones, so the positions you built up in Google are preserved. Without those redirects you lose those positions, which is typically the most expensive thing that can happen with a new website.

That is built in as standard. Every website delivered through MijnEvent gets structured data (JSON-LD), an llms.txt and quotable text blocks at the top of every important page — exactly the setup that lets an AI answer cite your page as a source. The same approach has been applied to MijnEvent itself, so it is not a promise but a method proven on our own website.