How can we help you?
Answers to frequently asked questions, step-by-step guides, and technical documentation for organisers and visitors.
Categories
All articles
Sell gift cards and issue them yourself
Let visitors give credit as a present in your brand style: a beautiful PDF with a personal message, redeemed right at checkout with a balance that stays available. Or issue free cards to sponsors and volunteers.
TicketsPeak sales without the stress: how the virtual waiting room works
Hundreds of visitors the second your sale opens? The virtual waiting room puts everyone in a digital queue: a fair draw, a live position and checkout in small batches. Part of the Custom plan, available on request.
IntegrationsMembers free, non-members pay: connect ticketing to your club website
Let members get their member price or a free ticket automatically through your own website, while non-members pay the regular rate — with member prices, members-only ticket types, API keys and a signed member token that stays in sync.
TicketsFree events with ticketing: benefits, free entry and kids' tickets
A free event benefits from tickets too — for capacity, check-in, communication and fewer no-shows. From benefits and kids' tickets to community and internal company events. Free tickets are completely free of charge: no price, no fee.
Getting startedRegister your organisation with MijnEvent
Step-by-step guide through the registration process: from creating an account to activating your own subdomain.
Getting startedConnect your Mollie account
How to connect your existing or new Mollie account via OAuth, so that payments land directly in your bank account.
EventsWhy small events deserve tickets too
A ticket is a commitment: fewer no-shows, visible scarcity, a professional impression and knowing live who is inside — sometimes even required by venue or permit.
EventsCreate and publish your first event
Learn how to create an event, configure ticket types, add a description and publish the event for visitors.
EventsSet ticket types and capacity
Guide on creating multiple ticket types per event, setting maximum quantities and prices.
EventsCapacity groups: share one capacity across ticket types
Let adult, child and combo tickets draw from one shared pool of, say, 500 places. With optional sub-limits, a per-group "X places left" display toggle and built-in oversell protection.
EventsSet service fees per ticket type
As an organiser you can add a custom service-fee line per ticket type, visible to buyers during checkout.
TicketsDownload tickets after purchase
As a visitor you automatically receive your tickets by e-mail as a PDF attachment. Learn what to do if you have not received them.
TicketsCheck-in and QR scanning for inspectors
How does the check-in system work? Guide for door staff: sign up via invitation link, set a PIN and scan tickets at the entrance.
TicketsPoint of sale: sell tickets at the door
Sell tickets on the spot from the check-in app on iPhone or iPad: every ticket type with live availability, payment by cash or your own card terminal, and the buyer walks straight in. The sale counts towards your revenue like any other order.
TicketsInvite inspectors and set a PIN
How to invite door staff for a specific event and how they set their PIN for quick repeated sign-in on the scanner app.
PaymentsWhich payment methods does MijnEvent support?
MijnEvent supports all payment methods allowed by your Mollie profile, including iDEAL | Wero, Bancontact, credit card and more.
PaymentsPayouts and invoices as an organiser
Payments go directly to your Mollie account. Here you will learn how payouts work and where to find your platform invoices.
PaymentsCreate discount codes for your event
Create discount codes with a fixed amount or percentage, set an expiry date and a maximum usage limit.
ResaleHow does ticket resale work as a visitor?
Step-by-step: list your ticket, set an asking price and find out what happens once a buyer purchases your ticket.
ResaleEnable resale as an organiser
Per ticket type you can enable or disable resale and set a maximum resale price. Here is how.
TicketsEnable waitlist for sold-out tickets
Turn on the waitlist per ticket type, so that interested visitors are automatically notified when tickets become available.
Getting startedMagic login and two-factor authentication
MijnEvent is passwordless via magic links. Learn how to enable two-factor authentication (TOTP) for extra security.
Getting startedConfigure your subdomain and branding
Your MijnEvent environment runs on a custom subdomain. Learn how to set your brand colours, logo and name in the control panel.
EventsView statistics and export data as CSV
Track sales and check-ins in real time in the control panel and easily export orders or visitor data as a CSV file.
AccessibilityMijnEvent and WCAG AA accessibility
What does WCAG AA mean for your ticket page and how does MijnEvent ensure that every part is accessible to everyone?
AccessibilityThe European Accessibility Act and your ticket sales
Since 28 June 2025, accessible online ticket sales have been a legal requirement. What the EAA asks in practice and how MijnEvent makes you compliant in one move.
Privacy & securityWhy buyer e-mail addresses are masked
Privacy by design: addresses are masked by default in the dashboard, findable via exact search, and every reveal is logged.
Getting startedWhich subscription plan suits my organisation?
Compare Pay as you go, Recurring and the Annual plan: when to choose which plan and how do the platform fees work?
Privacy & securityPhotos and video at your event: what portrait rights and the GDPR require
An aftermovie, shots for next year's promo, visitors filming with their phones — two laws apply. Here's how to handle it properly.
EventsSelling tickets and raising extra money for your charity: here's how
Organising a benefit, charity run or fundraiser? Sell tickets, hand out free entry fee-free and switch on the donation field: MijnEvent charges no fee on donations, and revenue lands directly in your own account.
EventsYour ticket in Apple Wallet or Google Wallet: always at hand
Lost paper ticket, or digging through your inbox at the entrance? No longer necessary: visitors add their MijnEvent ticket to Apple Wallet or Google Wallet with a single tap. The QR code lives inside the pass — even offline — and check-in gets noticeably faster.
Privacy & securityWhy MijnEvent doesn't place tracking pixels (and how to measure conversions anyway)
A Meta pixel, Google Tag Manager or TikTok tag on your event page? We deliberately don't do that. Here's how to measure your campaigns anyway — on your own website, where it belongs.
Privacy & securityWhat does your ticket platform do with all that visitor data? Here: as little as possible
Date of birth, full address — many ticket platforms ask for more than a ticket needs. We ask for a name and an email address, and beyond that we do nothing with your visitors' data.
PaymentsHow visitors create their own VAT invoice
Business visitors now sort out their own VAT invoice via 'My orders' — without you as the organiser having to lift a finger.
PaymentsFestivals are selling out later this year: how to adapt your ticket sales
Dutch festivals aren't selling out this summer and visitors keep waiting longer to buy. Here's what that shift means for your event, and how to keep a grip on your sales anyway.
EventsServing alcohol at your event: how the Dutch Article 35 exemption works
Pouring a beer or a glass of wine at your festival, parade or club party in the Netherlands? You usually need an exemption. Here is how Article 35 of the Alcoholwet works.
IntegrationsConnect ticketing to your existing website (with code examples)
Add MijnEvent as drop-in ticketing on your own site: one script line for the widget, and a signed member token that gives members their member price or a free ticket automatically. Includes a PHP example for developers.
EventsFewer no-shows: staying in touch with your visitors until the gate
Someone buys a ticket, and then it goes quiet until the night itself. That silence is exactly where you lose visitors. Here's how to communicate between purchase and gate — without breaking the rules.
Privacy & securityWhose account holds your ticket money? The payout model organisers underestimate
With many ticket platforms your revenue lands on their account first. That's actually odd — it's your money, but you have no control over it. Here's how it works at MijnEvent, and why Mollie lets you reach your own money fairly and fast.
EventsMusic licensing at your event: how Buma/Stemra and Sena work
Playing music at your festival, parade, sports day or theatre show? You almost always owe music royalties. Here's a clear breakdown of who collects what and how to settle it in one go.
ResaleTicket fraud peaks in festival season: how to protect your audience
As festival season kicks off, fake sellers work overtime. What ticket fraud has to do with your event — and what you as an organiser can do to keep your audience out of harm's way.
PaymentsSell tickets without high fees — how MijnEvent does it differently
How organisers keep more revenue per ticket sold by choosing a fairer pricing structure.