How can we help you?
Answers to frequently asked questions, step-by-step guides, and technical documentation for organisers and visitors.
What will you find in the MijnEvent knowledge base?
The MijnEvent knowledge base is the public manual for the platform: 147 articles with step-by-step explanations for organisers and visitors, spread across 9 categories — getting started, events, tickets, payments, resale, accessibility, privacy & security, modules and integrations. You search by keyword or filter by category, and every article states its reading time. All articles are freely accessible, without an account or login. The most common question is answered right here: selling through MijnEvent costs a flat fee per paid ticket of €0.50 incl. VAT on Pay as you go, or €0.25 plus €14.95 once per event on the Organizer plan. Free tickets are always free of charge. Payments run through your own Mollie account, so the revenue lands with you directly; on top of that Mollie charges €0.32 per successful iDEAL | Wero transaction, per order and not per ticket. If you get stuck, we reply within one working day.
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Attendee mailings: reach exactly the right group, QR codes included
Email your ticket buyers, renters, course participants or members straight from the dashboard — step by step with screenshots. Pick an audience with a live count, write with placeholders, send a test, and see the QR-code email your visitor receives.
TicketsSell gift cards and issue them yourself
Let visitors give credit as a present in your brand style: a beautiful PDF with a personal message, redeemed right at checkout with a balance that stays available. Or issue free cards to sponsors and volunteers.
TicketsPeak sales without the stress: how the virtual waiting room works
Hundreds of visitors the second your sale opens? The virtual waiting room puts everyone in a digital queue: a fair draw, a live position and checkout in small batches. Part of the Custom plan, available on request.
IntegrationsMembers free, non-members pay: connect ticketing to your club website
Let members get their member price or a free ticket automatically through your own website, while non-members pay the regular rate — with member prices, members-only ticket types, API keys and a signed member token that stays in sync.
TicketsFree events with ticketing: benefits, free entry and kids' tickets
A free event benefits from tickets too — for capacity, check-in, communication and fewer no-shows. From benefits and kids' tickets to community and internal company events. Free tickets are completely free of charge: no price, no fee. One exception from 5 November 2026: a private event, with only free tickets behind an access code, costs € 50 per event, with unlimited registrations.
Getting startedRegister your organisation with MijnEvent
Step-by-step guide through the registration process: from creating an account to activating your own subdomain.
Getting startedConnect your Mollie account
How to connect your existing or new Mollie account via OAuth, so that payments land directly in your bank account.
PaymentsCreate a Mollie account as a club or foundation
What to have ready before you start (Chamber of Commerce registration, club bank account, board), the sign-up steps and the three most common pitfalls — explained for treasurers.
EventsWhy small events deserve tickets too
A ticket is a commitment: fewer no-shows, visible scarcity, a professional impression and knowing live who is inside — sometimes even required by venue or permit.
EventsCreate and publish your first event
Learn how to create an event, configure ticket types, add a description and publish the event for visitors.
EventsSet ticket types and capacity
Guide on creating multiple ticket types per event, setting maximum quantities and prices.
EventsMulti-day events: day tickets and a pass from a single event
Add days to your event and link ticket types to the days they are valid on. A type without linked days is your multi-day pass — valid on every day, with check-in counting per day.
EventsCapacity groups: share one capacity across ticket types
Let adult, child and combo tickets draw from one shared pool of, say, 500 places. With optional sub-limits, a per-group "X places left" display toggle and built-in oversell protection.
EventsSet service fees per ticket type
As an organiser you can add a custom service-fee line per ticket type, visible to buyers during checkout.
TicketsDownload tickets after purchase
As a visitor you automatically receive your tickets by e-mail as a PDF attachment. Learn what to do if you have not received them.
TicketsCheck-in and QR scanning for inspectors
How does the check-in system work? Guide for door staff: sign up via invitation link, set a PIN and scan tickets at the entrance.
TicketsPoint of sale: sell tickets at the door
Sell tickets on the spot from the check-in app on iPhone or iPad: every ticket type with live availability, payment by cash or your own card terminal, and the buyer walks straight in. The sale counts towards your revenue like any other order.
TicketsInvite inspectors and set a PIN
How to invite door staff for a specific event and how they set their PIN for quick repeated sign-in on the scanner app.
PaymentsWhich payment methods does MijnEvent support?
MijnEvent supports all payment methods allowed by your Mollie profile, including iDEAL | Wero, Bancontact, credit card and more.
PaymentsPayouts and invoices as an organiser
Payments go directly to your Mollie account. Here you will learn how payouts work and where to find your platform invoices.
PaymentsCreate discount codes for your event
Create discount codes with a fixed amount or percentage, set an expiry date and a maximum usage limit.
ResaleHow does ticket resale work as a visitor?
Step-by-step: list your ticket, set an asking price and find out what happens once a buyer purchases your ticket.
ResaleEnable resale as an organiser
Per ticket type you can enable or disable resale and set a maximum resale price. Here is how.
TicketsEnable waitlist for sold-out tickets
Turn on the waitlist per ticket type, so that interested visitors are automatically notified when tickets become available.
Getting startedMagic login and two-factor authentication
MijnEvent is passwordless via magic links. Learn how to enable two-factor authentication (TOTP) for extra security.
Getting startedConfigure your subdomain and branding
Your MijnEvent environment runs on a custom subdomain. Learn how to set your brand colours, logo and name in the control panel.
EventsView statistics and export data as CSV
Track sales and check-ins in real time in the control panel and easily export orders or visitor data as a CSV file.
AccessibilityMijnEvent and WCAG AA accessibility
What does WCAG AA mean for your ticket page and how does MijnEvent ensure that every part is accessible to everyone?
AccessibilityThe European Accessibility Act and your ticket sales
Since 28 June 2025, accessible online ticket sales have been a legal requirement. What the EAA asks in practice and how MijnEvent makes you compliant in one move.
Privacy & securityWhy buyer e-mail addresses are masked
Privacy by design: addresses are masked by default in the dashboard, findable via exact search, and every reveal is logged.
Getting startedWhich pricing plan suits my organisation?
Compare Pay as you go, Recurring and the Annual plan: when to choose which plan and how do the platform fees work?
Getting startedBecome an ambassador: share a link and earn
Know someone who wants to organise an event? Share your personal link and earn up to €750 once that organiser sells their first tickets. No account needed.
ModulesFilling blank city cards afterwards: put credit on a whole stack at once
Have blank cards printed for free and put credit on them later: a range of sequence numbers from a batch, or individual cards by their pass code. The fee goes on your monthly invoice.
ModulesRequest modules yourself from your dashboard
Want to add rentals, courses or partner tickets? Tick the modules in your dashboard, tell us briefly what you want to do with them and send your request. Within 24 hours you hear whether the module is switched on.
EventsScanning partner tickets and settling with your partners
At the door you scan a partner ticket like any other ticket, and the scanner shows which partner the guest comes from. Afterwards MijnEvent counts per partner what there is to settle.
EventsSending partner tickets as a partner: how your own page works
You are an exhibitor or sponsor and may invite guests to an event. Here is how you sign in with your PIN, send tickets one by one or as a list, and see who has already arrived.
EventsPartner tickets for your fair or event: let partners send them themselves
Exhibitors, sponsors and departments want to invite their own guests. With partner tickets every partner sends those tickets themselves, with their own logo and letter, and afterwards you see per partner what was sent, scanned and is to be settled.
EventsOne ticket for several events: how "Also valid at" works
A weekend pass for three separate festival days, a day ticket for both the afternoon and the evening show: with "Also valid at" one ticket type opens the gate of several events. Once per event, with the sale kept in one place.
ModulesYour own gift card for your shop, restaurant or salon: from printed card to till
With the Shop voucher you issue a gift card or dining voucher that can only be spent at your business: a shop, restaurant, café or salon. You sell it online, print your own cards and activate them at the till. This is how it works and what it costs.
EventsSharing out tickets: download a separate PDF per ticket
Bought ten tickets for your group of friends? You get one PDF with all tickets and a group QR. Want to hand them out? Pull them apart in your account: one PDF per ticket, so everyone has their own copy.
PaymentsFrom free to paid: what a Dutch festival's first ticketed edition teaches other organisers
Appelpop was free for more than thirty years. In September it charged admission for the first time, and it sold out. What does that say about your own free event, and how do you make the switch without losing your audience?
ModulesOne gift card, a handful of shops: the city card at small scale
You don't need to be a whole town to issue your own card. Seven businesses on one street, or an employer handing out a Christmas card that only works at those places: this is how the city card module works at small scale.
IntegrationsSell gift cards on your own website, without sending your visitor away
Until now your gift card lived on your ticket shop. With one line of code the purchase sits on your own site: choose an amount, write a message, pay, and return to the page where your visitor started.
ModulesA photo on the membership card: see at the entrance whose card it is
A season ticket or subscription is personal, but a QR code is forwarded in seconds. With a photo on the card in Apple Wallet and Google Wallet, and on the inspector's screen, you see at a glance whether the card belongs to the person showing it.
PaymentsPrivate events cost € 50 per event from 5 November. Free tickets for public events stay free
An event with only free tickets behind an access code costs € 50 per event from 5 November 2026, with unlimited registrations. Nothing changes for public events: a free ticket stays free.
PaymentsSelling tickets by payment request or with a ticketing system? An honest sum
Sending round a payment request is the cheapest way to collect money for tickets, and we'll say so. What you give up only shows at the door and in the treasurer's books.
ModulesPlanning an event in the Netherlands in 2027? Many towns want it on their calendar by 1 October
This week, a string of Dutch municipalities close registration for their 2027 events calendar. It isn't a permit application, but it is where your date gets locked in — and latecomers go to the back of the queue with police and emergency services.
EventsPrivate ticket sales: an event that can only be ordered with a code
The staff party, the tickets for sponsors, the group booking of a travel company: you want to handle them online, but not among your regular events. With an access code the event cannot be found, and only the people you invite can order.
EventsMany events, still a calm ticket shop
Three festival days, camping, parking and a row of separate events: your ticket shop quickly turns into a long list of prices. With event groups, collapsed ticket groups and a notice in the right place, your visitor chooses step by step.
PaymentsSeven in ten walk away: where your ticket checkout loses buyers
On average only three in ten online shoppers finish their order. With tickets, the leaks sit in predictable places: surprise fees, forced accounts, too many fields. Here is how to audit your own checkout.
IntegrationsAI connector (MCP): run your MijnEvent dashboard from ChatGPT, Claude or Cursor
With the AI connector you ask your own AI assistant how sales are going, look up orders without clicking around and have drafts prepared. Within your team member's permissions, with everything in the activity log. Refunds and publishing stay human work.
ModulesSave time: duplicate your event or course in one click
The same workshop every month, the same show every year? Duplicate creates a draft with all your ticket types, prices, time slots and texts in one step. The dates move along; sales and visitors stay behind.
Privacy & securityMembership only for residents of your village
A village association is for the village. Now you can set that up instead of checking it by hand — and you only ask for your members' addresses if you actually use them.
EventsPutting your poster on your event page
The poster you already had designed belongs online too. Upload it once and it appears on your event page, on the overview card, in the widget and in the preview on social media.
EventsWho is on the waiting list? Now you can see
The waiting list already worked on its own: sold out, someone signs up, and the moment a ticket frees up the email goes out. You just could not look inside it. Now you can — with names, positions and a button to email them yourself.
EventsA visitor gave the wrong email address — now what?
A typo in an email address used to mean a manual detour. You can now change the address on the order yourself, and the tickets go out again straight away with you in cc.
EventsLet your board look before you publish
A draft event used to be visible only to people with a management account. With a preview link you send the real page to your board or your client, with a clear banner and nothing on sale.
EventsEnter the address once, get directions everywhere
Next to the name of your venue you now pick a real address from the address finder. That single address produces a directions link on the event page, the ticket, the confirmation email, the wallet pass and the calendar invite.
EventsTwo performances on one day in a single event
A matinee and an evening show of the same production do not have to be two separate events. Switch the event to Performances and your visitor picks the one they want at the top of the page.
EventsHiring crew, security and catering: in the Netherlands, misclassification can now cost you a fine
Dutch enforcement on false self-employment restarted in 2025. What is new is that since 1 January 2026 the tax authority can add a penalty on top. For an event that runs on hired crew, that is not an abstract risk.
PaymentsChoosing a ticketing platform: the 8 things that actually matter
Flat fee or percentage, who holds your revenue, accessibility, resale, data and support: a level-headed checklist with eight criteria for comparing ticketing platforms fairly.
EventsPromoting your event: 12 channels that actually work
You don't need a big advertising budget to fill a room. These twelve channels do the work, ranked from least effort for most return to the ones that cost time or money.
EventsApplying for council funding for your 2027 event? Your numbers weigh more than your story
Most Dutch municipalities close their 2027 event funding windows in September and October. The pots are smaller and the applications are not — organisers with hard visitor numbers go to the front of the queue.
ModulesOne course on your own site, not your whole catalogue
The module widget always showed the full storefront. One extra attribute now puts exactly the right offering on the page where it belongs.
ModulesSigned up for the wrong course? Move them instead of charging them twice
You can now place participants in a group yourself and move them between groups, with a member rate and the details you need alongside.
Privacy & securitySince 1 September, a Dutch GDPR fine goes online with your name on it
The Dutch data protection authority was already allowed to publish its sanctions. Since 1 September 2026 it has to. For an event organisation that changes one thing above all: the bill is no longer the only consequence.
ModulesBooking a city voucher in your own till: four ways
You redeem the city voucher in the shop app, but the amount also has to reach your own till. You choose how: a short instruction for your colleague, the EAN code of your gift card item, a barcode carrying the amount, or the amount only.
IntegrationsOne platform instead of five separate tools — and now your website too
A ticket shop here, a web shop there, the membership list in a spreadsheet and a website built by yet another agency. What that collection really costs you, and what changes once it is one system with one Mollie connection.
Privacy & securityGDPR for event organisers: handling visitor data properly
You collect names, e-mail addresses and payment details. That comes with obligations — here are the ones that matter, in plain language.
ModulesRaffles and bingo at your event: when Dutch gambling law kicks in
A tombola at the parade, a bingo night at the community hall, raffle tickets sold alongside your entry tickets — it all looks harmless, but the Dutch Gambling Act is unambiguous. What is allowed without a licence, what you apply for at the town hall, and where gambling tax comes in.
PaymentsWhat does a ticketing platform cost?
Commissions, service fees, payment costs and subscriptions: how to work out what selling tickets really costs you — with worked examples for 100 and 500 tickets.
ModulesPaying out shops on your city voucher: from till to bank, with four eyes
A customer pays, the shop deducts the amount — then what? Follow the money: the € 0.05 per redemption, the 'to be paid out' list, payout batches with a SEPA file, and the four-eyes principle.
Privacy & securityThe tickets are sold — and half your attendees are still a blank
Dietary needs, company names, weights: the details you only need after the sale rarely arrive on their own. Here is how to collect them without making eighteen phone calls.
PaymentsFrom October your iDEAL payments run on Wero: what organisers need to know
In July the Dutch Payments Association announced the next step in the move from iDEAL to Wero. Your visitors will not notice a thing, and you probably will not either — but there are three things worth checking now.
TicketsScanning at the gate: install the app, prepare and test it together
You have been asked to scan tickets. Four steps get you ready: install the app, sign in with the code from your e-mail, download the event for offline use and test with a colleague that the same ticket really does turn red on the second phone.
Privacy & securityPermissions per team member: decide exactly who can do what
Under Management → Team you set per team member what they can see and do: per section, per module, with separate sensitive permissions and — if you want — limited to a single event. Five templates give you a head start.
ModulesThe first red alert for heat: what June's cancellations mean for your event
On 26 June the Dutch weather service issued a red alert for heat for the first time ever. Defqon.1 was called off, mayors pulled permits hours in advance, and the industry is asking for clear criteria. What can organisers take from this before their next summer event?
Privacy & securityLost or stolen city card? Link your card and freeze it right away
Link your city card to your email address with a code from your inbox: you get the card in Apple or Google Wallet and a message after every purchase. And if things do go wrong? One button in the email freezes the card — your balance simply stays put.
ModulesPrinting and reusing physical city cards: how it works
Generate pass IDs in the dashboard, have them printed with the bundled print instructions, and issue, take in and reissue cards — the previous holder's access expires everywhere.
PaymentsThe second bill: what payment processing really adds to your ticket sales
When comparing ticketing platforms, organisers look at the platform fee. But there is a second bill: the cost of the payment itself. What it is, how it adds up, and why it scales with orders rather than tickets.
EventsMultilingual ticket sales: your visitors now pick their own language
Tell your dashboard which languages your visitors speak and the entire sales side follows: ticket pages, e-mails, storefronts and FAQs. Visitors get the right language automatically and can switch with one click.
ModulesAutomatic membership renewal: collecting fees within Dutch renewal law
Automatic renewal saves your club a pile of chasing work, but the law has rules about cancelling. Here is how renewal works in MijnEvent, and how to keep it clean.
ModulesThe evacuation record: why the day after your event matters for the next permit
An evacuation — real or drilled — is only finished once it is on paper. What belongs in an evacuation record, why the municipality asks for it, and how to make the record write itself instead of reconstructing it afterwards?
ModulesWeather monitoring in your safety plan: how KNMI warnings land in your alerts and logbook automatically
Almost every safety-plan format has a 'weather monitoring' section — and almost nobody fills it in concretely. The Safety & Permit module pulls the KNMI warning code for your event location every hour and turns it into a demonstrable process.
ModulesThe rental calendar: seeing occupancy, blocking days and booking by phone
The daily work in the rentals module: one monthly view of what is taken, a day closed off for maintenance, and the customer who calls put down straight away.
ResaleEurope goes after ticket touting: what the new rules mean for organisers
From sky-high World Cup tickets to a British price cap and a European law in the making — resale is back in the spotlight this summer. What is actually happening, and what can you do as an organiser without waiting for Brussels?
ModulesThe safety plan for your event: what goes in it, and how to substantiate your crowd monitoring
Your permit lives or dies with your safety plan. What has to be in it, what the safety region actually wants to see, and how do you substantiate the hardest part — crowd monitoring — with a demonstrable process instead of nice words?
ModulesSafety & permit: live view of your inflow, and your permit substantiated
The free Safety & permit module puts the scans you already do to work: live gate monitoring, alerts on unusual crowding, an evacuation button with emergency routes on every steward phone, and a report for the municipality.
ModulesEmail your attendees from the dashboard: reach exactly the right group, QR codes included
Email your ticket buyers, renters, course participants or members straight from MijnEvent — practical info beforehand, a thank-you afterwards, and an emergency announcement when it matters.
Privacy & securityEvent feedback: ask the visitors who were actually there what they thought
After your event, send one short survey to those who checked in, and see the results guaranteed anonymous — with charts, response rate and town distribution.
ModulesEvent feedback in practice: from finished event to anonymous results dashboard
A complete walkthrough with screenshots: the question wizard, the invitation email, responding on a phone and the dashboard with response rate, NPS and towns.
PaymentsEarly bird without the busywork: let the price change itself
New: price periods per ticket type. Give your super early bird a name, a window and a discount — the price switches automatically. No separate ticket types, no manually moving leftover stock.
EventsSending a floor plan: attachments on your confirmation email
You can now send one file along with every confirmation email — a floor plan, directions or rental terms. With clear limits, because an oversized message never arrives.
ModulesLink a floor plan and price your tiers: seating setup per event
On the new Reserved seating tab you link a floor plan to your event, assign tiers, rows and standing areas to your ticket types, and see before saving whether every seat has a price.
ModulesSwapping your seat after buying: pick another chair yourself
Fancy sitting a bit more towards the middle after all, or together with someone who booked later? You can move your own seat from your account — free, as long as you stay in the same price tier.
ModulesA separate FAQ per module: questions about that product line only
Every module has its own 'Frequently asked questions' tab with its own switch. On an event, the module questions you have switched on appear alongside your organisation-wide questions.
Privacy & securitySince 2 August your AI has to introduce itself: what the AI Act asks of organisers
The AI Act's transparency rules have applied since 2 August 2026. A chatbot on your event site, AI imagery in your promo — here's what you must arrange, and what you don't.
EventsMulti-day event? Copy your time slot day schedule to the other days in one go
New in the dashboard: put the time slot schedule of one day onto the other days of your event in a single action. The times stay identical, every copy starts at zero sold, and running it twice is harmless.
ModulesBuying and spending a city voucher
A city voucher is one balance you spend across the whole town centre. Buy it online, pick an amount and add it to Apple or Google Wallet. At every participating shop you draw from that same balance.
EventsCreating an event with the AI assistant
Not keen on filling in a blank form with ten fields? Tell the AI assistant in plain language what you're organising. It asks the questions it still needs, turns your answers into a complete draft event, and offers to write the description for you.
Privacy & securityHandling a GDPR request: access and erasure in your dashboard
A visitor asks for their data or wants to be erased. In Dashboard → Privacy & GDPR you look them up, download everything you hold on them as JSON, or anonymise their personal data irreversibly.
IntegrationsIntegrating ticket sales: embed, API and member linking
Sell tickets where your visitors already are: on your own website. Paste the embed onto your page, or go a step further with an API key and a member link that shows your members their member price automatically.
ModulesRedeeming a city voucher as a shop
Does your shop take part in the city voucher? Then you redeem one at the till in seconds — no extra terminal and no MijnEvent account. Scan, type the amount, done.
EventsSetting up your own FAQ — with a little help from AI
Dashboard → FAQ is the list your visitors get to see. It is off by default, and you fill it yourself: with your own questions, with a set of standard ones, or with AI suggestions you review first.
Privacy & securityThe activity log: who did what and when in your organisation
Dashboard → Activity holds the complete logbook of your organisation: time, who, which action and which subject. The owner always has access and can grant it to team members; nobody can change anything in it afterwards.
IntegrationsNewsletter integration: let visitors subscribe at checkout
Connect your newsletter service to MijnEvent and let visitors subscribe with one GDPR-proof checkbox during checkout.
ModulesDraw your own hall: the floor plan editor
With the new floor plan editor in your dashboard you build your own hall: generate sections with rows and seats, tag wheelchair spaces and price tiers, place the stage and entrances, and publish. Or send us your plan — then we set up every hall for free.
ModulesReserved seating: let visitors pick their own seat
The reserved-seating module sells numbered seats: visitors choose their spot on an on-brand floor plan or through a full, accessible list. Double-selling is technically impossible, and the seat travels along on the ticket, the wallet pass and the scanner.
ModulesAI helpers in your dashboard: the setup work handled, the control yours
Two AI assistants in your dashboard: one builds your event while you type, the other drafts a confirmation email. Both hand you a draft you still adjust — and if the AI goes down, you simply carry on.
ModulesCreating a rental item: price, deposit, availability and handling the booking
From an empty module to a bookable canoe: create the item, set a day rate and a deposit, add units, block maintenance days and tick the booking off from Picked up to Returned.
PaymentsFestivals are selling out later this year: how to adapt your ticket sales
Dutch festivals aren't selling out this summer and visitors keep waiting longer to buy. Here's what that shift means for your event, and how to keep a grip on your sales anyway.
ModulesFree to use as a shop or food truck — and earn a little extra as an ambassador
As a shop in a city card programme or as a food truck operator you use MijnEvent for free: your participation costs you nothing. And if you know an association, municipality or organiser that could use MijnEvent too, you can earn a little extra as an ambassador.
ModulesMijnEvent or Stadsie for your city card? The question that matters: where does the money sit
After the Groupcard bankruptcy — €14 million gone, over a hundred municipalities hit — the key question for any city card is not which features, but where the money sits. We compare MijnEvent with Stadsie.
ModulesThe food truck portal: operators manage their own truck, menu and register
Invite a food truck operator by email and they manage their own orders, menu and register from then on — in their own mobile portal, without access to your admin area.
Privacy & securityThe Groupcard bankruptcy: how €14 million in balances evaporated — and why that cannot happen at MijnEvent
Over a hundred municipalities, some €14 million in balances, passes worthless overnight. The Groupcard bankruptcy exposes exactly what happens when card money sits with a platform — and how it can be done differently.
ModulesTopping up your city card: how to add new credit to your pass
Scan the QR code on your city card or type the card code, pick an amount and pay with iDEAL | Wero. The credit lands on your card instantly — even on an empty or expired pass.
ModulesYour city card in Apple Wallet or Google Wallet: the balance travels with you
Add your city voucher or city card to Apple Wallet or Google Wallet with one tap. The balance lives on the pass and moves in real time: paying at a shop or topping up pushes an update straight to your phone.
ModulesCashless payments with a digital wallet: no more tokens
Visitors top up online with iDEAL | Wero and always carry their bar credit as a QR code. Every balance change is recorded in a tamper-proof ledger — the balance always adds up.
ModulesIssuing a city voucher for your town: keeping the money local
One issuer, one local voucher, spendable at every participating shop. Buying is online with iDEAL | Wero, redeeming works in parts, and double-spending is technically impossible.
ModulesSelling courses and workshops with a series pass: one sign-up, every class
Offer course series with groups and a class schedule. Participants sign up for the whole series in one go, pay with iDEAL | Wero and receive a series pass with a QR code that is valid for every class.
ModulesSelling merchandise with pickup at your event: how the web shop module works
Sell shirts, hoodies and other merchandise in advance through your own web shop at /shop. Visitors pay with iDEAL | Wero, receive a collection pass with a QR code and pick their order up at the event — with no risk of overselling.
ModulesSelling memberships and season passes: from sign-up to a membership card with QR
Sell memberships, season passes and supporter passes through your own sign-up page. Members pay with iDEAL | Wero, receive a digital membership card with a QR code and member number, and automatically get the member rate on your ticket sales.
ModulesWhite label: your city card on your own domain, without a trace of MijnEvent
For municipalities and business associations that want to run the city card entirely as their own product: own domain name, own branding down to the emails and the shop environment — and no MijnEvent references anywhere.
ModulesConfirmation emails in your own tone: customise them per module
Every module dashboard now has an Emails tab: adjust the subject, greeting, body and sign-off of each confirmation email. Empty fields fall back to the default text, and placeholders like [naam] are filled in automatically.
Privacy & securityPhotos and video at your event: what portrait rights and the GDPR require
An aftermovie, shots for next year's promo, visitors filming with their phones — two laws apply. Here's how to handle it properly.
ModulesYour city card page in your own look: header photo, logo and sponsors
Upload a header photo and logo for your city card programme and the public purchase and balance pages carry your branding right away. Also new: a sponsor block — "Made possible by", with name, logo and link, in the order you choose.
EventsSelling tickets and raising extra money for your charity: here's how
Organising a benefit, charity run or fundraiser? Sell tickets, hand out free entry fee-free and switch on the donation field: MijnEvent charges no fee on donations, and revenue lands directly in your own account.
ModulesYour parking pass in your wallet — with your license plate on the pass
A parking or camper booking is now a wallet pass: period, location and spot on the front, and if you entered your license plate when booking, it is right there too. At the gate the crew scans the QR — or simply your plate.
ModulesYour membership card in your wallet: member number and QR always on you
The digital membership card now also lives in Apple Wallet and Google Wallet: member number, name, plan and validity on the pass, with the same QR code that gets scanned at the door for entry or the member rate.
IntegrationsSelling tickets in WordPress (without a plugin)
MijnEvent has no WordPress plugin, and you don't need one. You copy the embed code from your dashboard, paste it into a Custom HTML block, and ticket sales run on your own page. Including the pitfalls WordPress can throw at you.
TicketsYour ticket in Apple Wallet or Google Wallet: always at hand
Lost paper ticket, or digging through your inbox at the entrance? No longer necessary: visitors add their MijnEvent ticket to Apple Wallet or Google Wallet with a single tap. The QR code lives inside the pass — even offline — and check-in gets noticeably faster.
ModulesA PDF proof with every order: print it, forward it, show it offline
Every module order now comes with a PDF attached to the confirmation email: booking confirmation, city card, membership card, series pass or pickup receipt — branded, with a QR code and exactly the fields that belong to it.
Privacy & securityWhy MijnEvent doesn't place tracking pixels (and how to measure conversions anyway)
A Meta pixel, Google Tag Manager or TikTok tag on your event page? We deliberately don't do that. Here's how to measure your campaigns anyway — on your own website, where it belongs.
Privacy & securityWhat does your ticket platform do with all that visitor data? Here: as little as possible
Date of birth, full address — many ticket platforms ask for more than a ticket needs. We ask for a name and an email address, and beyond that we do nothing with your visitors' data.
PaymentsHow visitors create their own VAT invoice
Business visitors now sort out their own VAT invoice via 'My orders' — without you as the organiser having to lift a finger.
ModulesRental deposits: paid online, automatically back after return
Set a deposit per rental item. The renter pays it online on top of the rental sum — as a separate line in checkout, email and PDF. After return you send it back in one action. No more cash-deposit hassle.
ModulesA donation field at ticket checkout: let visitors chip in voluntarily
Switch on a voluntary donation field at checkout per event. Visitors donate on top of their tickets with their own amount, and MijnEvent charges no platform fee on donations — the full amount goes to you.
TicketsSponsors on your tickets: give your partners a spot on the ticket PDF
Put your event sponsors at the bottom of the ticket PDF, under the heading 'Made possible by'. You add sponsors with a logo once, switch the display on per event, and their logo travels with every ticket.
PaymentsDemo mode: test your whole event before going live
With demo mode you run your complete sales flow with test orders through Mollie's test environment — no real money, no real tickets. Perfect for checking your event page, prices and confirmation email before real sales begin.
EventsServing alcohol at your event: how the Dutch Article 35 exemption works
Pouring a beer or a glass of wine at your festival, parade or club party in the Netherlands? You usually need an exemption. Here is how Article 35 of the Alcoholwet works.
IntegrationsConnect ticketing to your existing website (with code examples)
Add MijnEvent as drop-in ticketing on your own site: one script line for the widget, four templates in your own branding that also drive your event pages, and a signed member token for member prices. Includes a PHP example.
EventsFewer no-shows: staying in touch with your visitors until the gate
Someone buys a ticket, and then it goes quiet until the night itself. That silence is exactly where you lose visitors. Here's how to communicate between purchase and gate — without breaking the rules.
Privacy & securityWhose account holds your ticket money? The payout model organisers underestimate
With many ticket platforms your revenue lands on their account first. That's actually odd — it's your money, but you have no control over it. Here's how it works at MijnEvent, and why Mollie lets you reach your own money fairly and fast.
EventsMusic licensing at your event: how Buma/Stemra and Sena work
Playing music at your festival, parade, sports day or theatre show? You almost always owe music royalties. Here's a clear breakdown of who collects what and how to settle it in one go.
ResaleTicket fraud peaks in festival season: how to protect your audience
As festival season kicks off, fake sellers work overtime. What ticket fraud has to do with your event — and what you as an organiser can do to keep your audience out of harm's way.
EventsCan you earn back the cost of your ticketing system? Yes — in two ways
A voluntary donation at checkout and service fees you set yourself: two switches that let you recoup the cost of selling tickets — and both go straight to your own account.
PaymentsSell tickets without high fees — how MijnEvent does it differently
How organisers keep more revenue per ticket sold by choosing a fairer pricing structure.