Knowledge base

How can we help you?

Answers to frequently asked questions, step-by-step guides, and technical documentation for organisers and visitors.

Categories

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Getting started

Register your organisation with MijnEvent

Step-by-step guide through the registration process: from creating an account to activating your own subdomain.

 Getting started

Connect your Mollie account

How to connect your existing or new Mollie account via OAuth, so that payments land directly in your bank account.

 Events

Create and publish your first event

Learn how to create an event, configure ticket types, add a description and publish the event for visitors.

 Events

Set ticket types and capacity

Guide on creating multiple ticket types per event, setting maximum quantities and prices.

 Events

Set service fees per ticket type

As an organiser you can add a custom service-fee line per ticket type, visible to buyers during checkout.

 Tickets

Download tickets after purchase

As a visitor you automatically receive your tickets by e-mail as a PDF attachment. Learn what to do if you have not received them.

 Tickets

Check-in and QR scanning for inspectors

How does the check-in system work? Guide for door staff: sign up via invitation link, set a PIN and scan tickets at the entrance.

 Tickets

Invite inspectors and set a PIN

How to invite door staff for a specific event and how they set their PIN for quick repeated sign-in on the scanner app.

 Payments

Which payment methods does MijnEvent support?

MijnEvent supports all payment methods allowed by your Mollie profile, including iDEAL, Bancontact, credit card and more.

 Payments

Payouts and invoices as an organiser

Payments go directly to your Mollie account. Here you will learn how payouts work and where to find your platform invoices.

 Payments

Create discount codes for your event

Create discount codes with a fixed amount or percentage, set an expiry date and a maximum usage limit.

 Resale

How does ticket resale work as a visitor?

Step-by-step: list your ticket, set an asking price and find out what happens once a buyer purchases your ticket.

 Resale

Enable resale as an organiser

Per ticket type you can enable or disable resale and set a maximum resale price. Here is how.

 Tickets

Enable waitlist for sold-out tickets

Turn on the waitlist per ticket type, so that interested visitors are automatically notified when tickets become available.

 Getting started

Magic login and two-factor authentication

MijnEvent is passwordless via magic links. Learn how to enable two-factor authentication (TOTP) for extra security.

 Getting started

Configure your subdomain and branding

Your MijnEvent environment runs on a custom subdomain. Learn how to set your brand colours, logo and name in the control panel.

 Events

View statistics and export data as CSV

Track sales and check-ins in real time in the control panel and easily export orders or visitor data as a CSV file.

 Accessibility

MijnEvent and WCAG AA accessibility

What does WCAG AA mean for your ticket page and how does MijnEvent ensure that every part is accessible to everyone?

 Privacy & security

Why buyer e-mail addresses are masked

Privacy by design: addresses are masked by default in the dashboard, findable via exact search, and every reveal is logged.

 Getting started

Which subscription plan suits my organisation?

Compare Pay as you go, Recurring and the Annual plan: when to choose which plan and how do the platform fees work?

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