Your hall is drawn, your tiers are tagged, your floor plan is published. Then comes the question that until now could only be answered through the API: which seat costs what at this event? There is a screen for that now. Every event has a Reserved seating tab — and it lets you set up the entire seated sale without a single line of API knowledge.
One tab, three steps
The setup follows the order you think in: first the plan, then the types, then the prices.
Step 1 — link your floor plan. Pick a published floor plan from the list and click Link. A floor plan is reusable: the same plan can serve every next event, with different prices.
Step 2 — make ticket types seated. Each ticket type now has a Sell via the floor plan checkbox. Turn it on and buyers pick a seat for that type instead of just a quantity. Your existing settings — price, service fees, discount codes — keep working unchanged.
One checkbox makes a ticket type seated. It cannot be turned off once seats have been sold — those buyers have a seat printed on their ticket.
Step 3 — assign the tiers. The screen automatically lists every tier that occurs in your floor plan, with its seat count. For each tier you pick a ticket type; that type's price then applies to all seats in the tier.
A stadium with three tiers and a standing area: all 2,165 seats have a price, so the message turns green.
Standing areas and seat types
If your floor plan has a standing area, you link it to a regular (non-seated) ticket type. The screen shows the capacity of the area and the ticket type side by side — if they differ you see it immediately, and the ticket type capacity is what counts.
For wheelchair spaces and companions you can optionally set a different ticket type per seat type. And under Advanced live the exceptions: a whole section or even a single row mapped to another ticket type. The order is predictable: a per-seat tier beats a row, a row beats a section, a section beats a seat type.
The coverage check: no seat without a price
The most important part of the screen may well be the counter at the top. A seat without a ticket type is not clickable in the seat picker — and therefore invisible to your revenue. So the screen recalculates live with every change: "9 of 651 seats have no price yet." Only when everything is covered does the message turn green.
The counter catches you before saving: this hall still has nine wheelchair and restricted-view seats without a ticket type.
That check uses exactly the same rules as the visitor's seat picker. What you see as green in the dashboard is what the visitor can buy — there is no gap between the two.
Guardrails where they matter
A few things the system deliberately blocks. Unlinking a floor plan is no longer possible once seats have been sold: those buyers have a seat on their ticket, and we keep that promise. For the same reason Sell via the floor plan cannot be switched off on a ticket type with sold seats. And a standing area only links to a non-seated type — and vice versa. Mistakes you used to discover on the day of the sale no longer make it past the save button.
No floor plan yet? Read how to draw your own hall — or send us your plan and we set it up for free. And see how visitors pick their seat on the reserved seating module.
