Privacy Policy

Introduction

MijnEvent ("we", "us") values the protection of your personal data. This privacy policy explains what data we collect, why we collect it, and what your rights are.

What data do we collect?

Account data

Name and email address when registering as an organizer or visitor.

Payment data

Payments are processed via Mollie. We do not store credit card numbers or bank details. We do store Mollie transaction IDs for administration.

Event data

Information about events you create or attend, including ticket purchases and check-in data.

Technical data

IP address, browser type and device information for security (trusted devices) and improving our service.

Why do we collect this data?

To provide our service (ticket sales, check-in, account management)
To process payments via Mollie
To secure your account (magic links, OTP, trusted devices)
To comply with legal obligations (accounting, tax)
To improve our service (anonymized statistics)

Do we share your data?

We only share your data with:

Mollie — for processing payments
The organizer of the event for which you purchase tickets (name, email)
Government authorities — only when legally required

We never sell personal data to third parties.

How long do we retain your data?

Account data is retained as long as your account is active. Transaction data is retained for 7 years in accordance with tax legislation. You can request deletion of your account at any time.

Your rights (GDPR)

You have the right to:

Request access to your personal data
Request correction or deletion of your data
Object to processing of your data
Transfer your data (data portability)
File a complaint with the Dutch Data Protection Authority

Cookies

MijnEvent only uses strictly necessary cookies for session management and security (CSRF token, session cookie, trusted device token). We do not use tracking cookies or third-party cookies.

Statistics & analytics

To improve our website and service we use ClearAnalytics.eu, a privacy-friendly analytics service hosted entirely in the EU. ClearAnalytics works without cookies, collects no personal data and uses no cross-site tracking or advertising profiles.

Only anonymized, aggregated statistics are recorded (such as page views and referral source) that can never be traced back to an individual visitor. ClearAnalytics is fully GDPR-compliant, which is why we don't need a cookie banner for statistics.

Security

We take appropriate technical and organizational measures to protect your data, including encryption of sensitive data, HTTPS connections, and regular security audits.

The MijnEvent app (iOS and Android)

Organizers and door staff can use the MijnEvent app: scan tickets at the entrance, check in guests, sell tickets at the door and keep a live overview of your event. This privacy policy fully applies to the app; below you can read what happens specifically on the device.

Sign-in and session

You sign in with your email address and a one-time login code; organizers may additionally use an authenticator code. The app stores no passwords; your login session is kept locally on your device only.

Offline mode and guest list

For check-in without an internet connection, the app can download a local copy of the guest list per event (name, ticket type, validity and check-in status). That copy stays on the door staff member's device, is synchronized exclusively with the organizer's MijnEvent environment and is deleted as soon as you remove the downloaded list or the app.

Camera

The camera is used solely to scan QR codes. No photos or videos are stored or transmitted.

No tracking or location

The app contains no advertising or tracking SDKs and collects no location data. The scan location (for example "Entrance A") is a manually chosen label used for reporting.

Box office (door sales)

Payments for door sales are handled outside the app, by card or cash. The app does not process or store any payment data.

Questions or a request about your data in the app — such as deleting your account? Use the contact details at the bottom of this policy.