The classic: @gmial.com
Somebody orders four tickets, mistypes their address and waits. Nothing arrives. Two days later they call you, mildly irritated, because they definitely paid.
That is not an edge case. A mistyped address, an old work address that no longer exists, the address of a colleague who has since left: it happens a few times at every event. And until recently there was little you could do about it as an organiser.
Now the order page in the dashboard carries a button in the visitor card: Change email address.
The current address is masked on screen; revealing it is a separate click.
What happens when you save
You fill in the name and the new address and save. After that:
- The order — and the tickets attached to it — moves to the new address.
- If the order is paid, the confirmation email with the tickets goes out again immediately, to the new address.
- You are in cc. Your organisation's reply address receives a copy, so you can see in your own inbox that it worked and the visitor can simply reply. That only happens for this resend; a regular confirmation email sends no copy.
- You get a confirmation on screen: "Tickets have been resent to …".
If the order is still open (unpaid), the address moves without any email going out. There is nothing to send yet.
What does not change
This matters for your peace of mind and for your stewards at the door:
- The ticket codes stay the same. Anyone who already had their ticket (on paper, in the email or as a wallet pass) still holds a valid ticket.
- Wallet passes keep working. They are attached to the ticket and the order, not to the email address.
- Only this order moves. If the same person also ordered last year, that older order stays with the old address. You move an order, not a whole account.
When the address already exists
Sometimes somebody types the address of a person you already know: a partner, a colleague, the treasurer ordering for the whole club. You then get a warning with the name already attached to that address and a question whether you really want to link them. Confirm and the order goes to that existing account, which keeps its own name.
If it was only a misspelled surname on the same address, you simply correct the name.
Door and telephone sales
If you sold at the door or took an order over the phone, the order often carries an internal placeholder address — there simply was no email address at the time. Enter the real address later and the visitor still receives their tickets by email. The internal placeholder account is cleaned up once nothing is attached to it any more.
It lands in your log
An address change is a sensitive action: tickets move to a different mailbox. Every change is therefore recorded in the activity log, with who did it, on which order, and which address and name it was and became. The activity log keeps that available — handy when somebody asks about it afterwards.
Who may use the button follows your team permissions: only people allowed to manage orders within the same events see it.
In short
- A Change email address button in the visitor card on the order page.
- Paid order: tickets go out again immediately, with you in cc.
- Ticket codes and wallet passes stay valid; only this order moves.
- If the address already exists you get a warning first, and everything lands in the log.
In short: next time somebody calls to say nothing arrived, you are done within a minute.
