Visitors ask the same questions every single time. Where is my ticket? Can I still make changes? What time do the doors open? Your dashboard has a dedicated place for exactly that: FAQ. One thing to be clear about straight away: this is FAQ management for your visitors, not a help page for yourself. What you fill in here appears on your public pages as an expandable list — nowhere else.
It is off by default, and that is deliberate
The first thing you see on the page is a block with the switch "Show FAQ on the public page". It is off by default. The description at the top of the page says exactly when something does appear: only once you switch it on and at least one question is active does the FAQ show up on the public page.
Underneath the switch sits the warning that prevents most of the confusion:
"While this is off, a visitor sees nothing — even if questions are ready and waiting."
And as long as the switch stays off, a second notice appears below it: "The FAQ is off. Flip the switch to show your questions publicly." Two warnings for the same thing, because this is precisely the trap you walk into: lining up a beautiful list of questions and forgetting to flip the switch.
The opt-in is intentional. You build up your FAQ calmly first, reread the answers, and publish only once you are happy with it.
Four ways to get questions
There are four buttons underneath the switch. All four do something different.
"Add question" opens a small form with two fields: the question (with the example "E.g. How do I receive my tickets?") and the answer ("A short, clear answer."). There is also an Active tick box, so you can line up a question without showing it right away.
"Generate FAQs" has the AI make suggestions based on what MijnEvent already knows about your organisation. The context is assembled for you — the AI phrases and fills in, but it does not invent facts along the way. If the AI happens to be unavailable, you simply get the standard questions back as a suggestion, so the button always produces something useful.
"Generate from a URL" is the interesting one if you already have an FAQ somewhere. You paste the link to your website or FAQ page, and the hint underneath is explicit about what happens: "We fetch that one page and suggest questions based on it. We do not crawl anything else." If no AI is available, this button is disabled with an explanation that you can add questions manually or use the standard questions.
"Add standard questions" puts a set of best-practice questions in place in a single click: how you receive your tickets, which payment methods you can pay with (via Mollie, including iDEAL | Wero, credit card and Bancontact), what to do if the tickets have not arrived, whether you can make changes or cancel, and whether paying is secure. The action is idempotent: questions that are already there are skipped, and your own questions stay untouched. If everything is already in place, you get the message "There are no new standard questions to add."
The review dialogue: nothing gets published quietly
AI suggestions are never saved straight away. They land in a dialogue first, titled Suggestions, with the instruction:
"Pick the questions you want to add. You can still edit them afterwards."
Each suggestion has an Add button, which turns into Added once you accept it. If you want to move quickly, there is "Add all" at the bottom. You stay in charge: everything that comes in can still be edited, reordered or deleted afterwards.
Managing what is there
Every question in the list shows an origin badge: Manual, AI, Website or Standard. That way you can see at a glance which answers you wrote yourself and which came out of a generation — handy when you want to review them later.
Each question has up and down arrows to set the order, a button to mark it Active or Inactive, plus Edit and Delete. An inactive question stays in place but does not count towards the public list — exactly what you want for a question that is only relevant around a particular event.
If you have nothing yet, it says: "You have not added any questions yet." with a hint underneath to add a question yourself, have the AI make suggestions, or add the standard questions.
Organisation-wide is the foundation
The questions you set here are organisation-wide: they apply to your whole account, not to a single event. At an event they are combined with the questions from the modules you have switched on and the questions of that event itself. Each module can have its own FAQ for questions that only concern that product line, and those inherit from the organisation-wide list you build here.
How to switch it on
- Go to FAQ in your dashboard.
- Fill the list: "Add standard questions" for a quick start, or have the AI make suggestions based on your own FAQ page.
- Go through the answers and adapt them to your situation — you are responsible for what they say.
- Switch "Show FAQ on the public page" on and check that at least one question is set to Active.
