# Redeeming a city voucher as a shop — MijnEvent

  [Home](https://mijnevent.nl/en) / [Blog](https://mijnevent.nl/en/blog) / Redeeming a city voucher as a shop   modules city-voucher retailer point of sale 

# Redeeming a city voucher as a shop

 Does your shop take part in the city voucher? Then you redeem one at the till in seconds — no extra terminal and no MijnEvent account. Scan, type the amount, done.

 [Jasper Koers](https://mijnevent.nl/en/author/jasper-koers) · 2 July 2026 · 5 min read 

        In short

- The shop app runs on your own phone or tablet and is protected by a PIN — you need no MijnEvent account and no separate till terminal.
- You scan the QR code or type the voucher code, see the balance immediately, and deduct exactly what was spent; the remainder stays on the voucher.
- The customer is automatically emailed the new balance after every deduction.
- You enter your IBAN and company details once under Shop profile; after that your redemptions are automatically included in the next payout round, with a self-billed invoice or payment statement attached.

  Does your shop take part in the city voucher? Then you redeem one at the till in seconds — no extra terminal required. It all happens in the **shop app** on your phone or tablet.

# Step 1: open the app and sign in

You get an invitation by email and set your own **PIN** there. After that you log in with your email address and that PIN. It stops anyone deducting money without permission — and you need no MijnEvent account. Once you're in, you land straight on the redemption screen.

# Step 2: scan or type the voucher

Ask the customer to show the voucher's QR code and **scan** it, or enter the **voucher code** by hand. You immediately see the voucher's current balance.

# Step 3: enter the amount and deduct

Type in the **amount being spent** — exactly what the customer is paying you. Confirm, and the amount comes off the voucher. Spending less than the balance? Then the **remainder stays put** for another time.

# Step 4: confirmation

You immediately see the deducted amount and the remaining balance. The customer automatically receives an **email with the new balance**, and the voucher in their wallet updates itself. Ready for the next customer.

# New (beta): the amount straight into your own till

The confirmation screen can now also show a **till barcode**: a barcode carrying the amount that was just deducted — the same kind of code as the scale label from the butcher. Scan it with your own till scanner, straight from the phone screen, and the amount lands in your register as a line. No retyping, and your receipt and till count are right by themselves.

You switch it on yourself under **Shop profile → Till barcode**: create a "City voucher" article in your till once and enter that article number. It works with scanners that can read a code from a phone screen (most modern scanners); if yours cannot, nothing changes about your routine. [Read the full explanation](/en/blog/city-voucher-straight-into-your-till).

# "Blocked by the issuer"?

One message may be new to you: **"This card has been blocked by the issuer."** You see it when the holder (or the issuer) has [frozen the card](/en/blog/lost-city-card-link-and-freeze) — after loss or theft, for instance. Nothing is wrong with your app or your shop: the card is simply locked. Refer the customer to the issuing organisation; only they can release the card again.

If a customer freezes their card shortly after paying at *your* shop, you get an email about it. That is purely for your information: **your redemption stands and will be paid out as normal.** Freezing is about what can still happen to the card, not about what already happened.

# A card without an email address

Scan a card that is not yet linked to an address and you'll see a notice about it. It blocks nothing — you can deduct as usual. But you can pass something useful on to the customer: if they register the card on the issuer's page, they can block it when it is lost, get an email after every deduction, and a heads-up when the card is about to expire while there is still credit on it. No newsletters. You never see the address yourself — the till only gets a yes or no.

# Changed participant terms

If the issuing party updates the participant terms, logging in takes you to an **acceptance screen** instead of the scanner. One tick and you're back where you were. Until you accept, lookups and deductions return nothing — that is not a fault.

# What about the payout?

You enter your payment details once in the app under **Shop profile**: IBAN, account name and your company details. The form asks for the account name and the trading name separately — with a sole trader the account is often in the name of "J. Jansen" while the chamber of commerce says "Jansen's Bakery", and banks trip over that difference. A VAT number may be left blank.

Once you confirm, those details are **locked**. Only the issuing organisation can change them, with a stated reason, and you get an email about it. Always read that email: it is your warning if someone tries to divert your account number.

After that it runs by itself. The issuing party — the municipality, BID or retailers' association — periodically puts together a **payout round**; your shop is in it with everything deducted at your till since the previous round. You are notified by email, with the document attached:

- a **self-billed invoice** or a **payment statement**, drawn up on your behalf and addressed to the issuing organisation, with its own numbering series separate from the one you use for your own revenue;
- where applicable a **UBL file** you can read straight into your bookkeeping.

Which of those forms you get is chosen by the issuing organisation together with its accountant — how a city voucher is treated for VAT is their question, not MijnEvent's. By default €0.05 per redemption comes off your payout; the rest of the amount you deducted is paid out to you. The money comes from the issuing organisation: MijnEvent only draws up the file it uses to pay from its own bank.

> Scan the voucher, type the amount, deduct — and the customer walks on with the remainder still in their pocket.

   Frequently asked questions

## Frequently asked questions

## Do I need a MijnEvent account?

  No. You get an invitation by email, set your own PIN there, and from then on log in with your email address and that PIN. Nothing else is needed.

## What if the customer spends less than the balance?

  Then you deduct only that amount. The remainder stays on the voucher for another time, at your shop or at another participant.

## How do I get paid out?

  You enter your IBAN, account name and company details once under Shop profile. After that the issuing party includes your redemptions in a payout round and you are notified by email, with the self-billed invoice or payment statement attached. The money comes from the issuing organisation, not from MijnEvent.

## Do I have to send an invoice for the vouchers I redeemed?

  No. MijnEvent draws up the document on your behalf — a self-billed invoice or a payment statement, with its own numbering series separate from the one you use for your own revenue. Which form you get is decided by the issuing organisation together with its accountant.

## The till asks me to accept changed terms. Why?

  The issuing party has updated the participant terms. After logging in you get an acceptance screen; one tick and you carry on scanning. Until you accept, lookups and deductions will not go through.

## I get the message 'blocked by the issuer'. What does that mean?

  The holder or the issuer has frozen the card — for instance because it was reported stolen. Nothing is wrong with your shop or your app. Refer the customer to the issuing organisation; they can release the card again after checking.

  [    Back to blog ](https://mijnevent.nl/en/blog) 

  MijnEvent

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