The confirmation email is often the first thing a customer sees from you after paying. MijnEvent's default texts are neat, complete and bilingual — but neat is not the same as your tone. A marina sounds different from a museum, and a food truck different from a municipality. That's why every module dashboard now has an Emails tab, where you decide the subject, greeting, body and sign-off of each confirmation email yourself.
Note: the screenshot below shows the Dutch interface — the flow is identical in every language.
Four fields, your story
Per email you get four fields: Subject, Greeting, Body and Sign-off. You don't have to rewrite everything: whatever you leave empty simply uses MijnEvent's default text. Just want your own greeting and nothing else? Fill in one field and you're done.
It works exactly like the email settings you already know from your events — the same pattern, now for the modules. And it applies to the confirmation email of every module: the booking confirmation for rentals and parking (they share one, since parking bookings run on the same rental engine), the collection receipt for merchandise, the membership card, the series pass for courses, the order confirmation for food trucks, the cashless top-up and the city card. The fundraising module has a thank-you email instead — you customise that one here too.
Placeholders fill themselves in
Just like with event emails, you work with placeholders: type [naam] and the email shows the customer's real name. Each module adds its own relevant fields — [item] for rentals, [truck] and [nummer] for food trucks, [cursus] and [reeks] for courses, [tier] for memberships. The tab shows exactly which placeholders are available per email, so you never have to guess. When the email is sent, they're automatically replaced with the real data.
From formal to your own voice
An example. A marina rents out sloops through the rentals module. The default email opens with the Dutch equivalent of "Dear Jan," — correct, but hardly the feeling of a day on the water. In the Emails tab the harbour master turns it into:
- Subject: Your sloop is ready, [naam]!
- Greeting: Ahoy [naam]!
- Sign-off: See you on the water! — Team Jachthaven De Kolk
The next booking confirmation lands in the customer's inbox as "Ahoy Jan!" — with all the booking details MijnEvent always included right below it. The content stays complete and correct; only the tone now belongs to the marina.
The same booking confirmation, now with its own subject, greeting and sign-off — MijnEvent fills in the details automatically.
Empty means default, and going back is always possible
Regret a text? Clear the field and the default text is back. Want to reset everything at once? That's the "Back to default" button. You can experiment freely without breaking anything: there's always a working text, and your changes apply immediately to the next email the module sends.
That also makes this a safe place to try seasonal texts — a summery sign-off in July, a down-to-earth one in November — without having to keep an original somewhere.
How to customise it
- Open the module's dashboard, for example Dashboard → Rentals or Dashboard → City card.
- Click the Emails tab.
- Fill in the fields you want to change — the rest stays default — and save.
The confirmation email is more than text alone, by the way: every module order with a scannable proof now automatically includes a branded PDF attachment as well. Your tone in the email, the proof as an attachment — together in one message. Curious which modules exist? Browse the module overview.
