# Waiting list & capacity — sold out is not the end — MijnEvent Capacity & waiting list # Sold out is the end of your room, not of your sales Between the last ticket sold and the doors opening, something almost always comes back — someone cancels, a payment is refunded. Without a waiting list that place falls into a hole. With one, there is a queue of people who hear about it straight away. [How it works](#how-title) [All features](https://mijnevent.nl/en/features) - 1The last ticket is gone The ticket type fills up and can no longer be bought. A sign-up button appears underneath it by itself — there is nothing for you to switch on. - 2A visitor signs up Name and email address, nothing more. No account, no payment up front. Anyone who changes their mind takes themselves off again in one click. - 3A place frees up Refund a ticket and that place counts again immediately — and whoever has waited longest gets an email. How it works ## From sold out to one more visitor The waiting list belongs to the ticket type and shows up exactly when there is nothing left to buy. 1 ### The ticket type fills up As soon as the last place is sold, the platform blocks sales of that type and the sign-up option appears on your event page. That happens with its own limit, with a shared capacity, and when every time slot is full or past. A ticket type without a limit can never free anything up, so the button stays away. 2 ### The visitor puts themselves on the list Name, email address, submit — no account, no deposit. The same address can only be on a ticket type’s list once, so clicking five times does not buy five places. That same screen is where somebody takes themselves off again. 3 ### Room appears, word goes out Refund a ticket and the platform checks for people waiting there and then. Separately, a check runs every fifteen minutes across every ticket type with sign-ups. Whoever joined first is emailed first — with the event, the ticket type and a link to the event page in it. On screen ## What your visitor sees A sold-out ticket type, the sign-up form and the confirmation — in one recording. The sign-up button underneath a sold-out ticket type, the form asking only for a name and email address, and the confirmation the visitor can use to take themselves off again. Guarding capacity## The counter that decides when you are full A waiting list only makes sense if “sold out” is actually true. That is why capacity runs through the same books as your sales, down to the last place. ### A limit per ticket type Give every ticket type its own number: 200 standing, 40 VIP, 60 early birds. Leave the field empty and there is no limit at all — that type keeps selling for as long as your event runs, and needs no waiting list. ### One room, several ticket types Adults, children and members all filling the same 300 seats? Attach them to one shared capacity and they add up on a single counter. A limit per type is allowed on top of that — no more than 30 VIP within those 300, for instance. ### Two people, one last ticket At checkout the platform locks the counter before the amount is drawn down. Two visitors buying the last ticket in the same second therefore cannot both succeed — that is ruled out technically, not by luck or by paying close attention. ### A refund hands the place back Refund a ticket and the number goes straight back to the ticket type, to the shared capacity and to the time slot in one move. The same happens after a failed or expired payment. The place is genuinely on sale again — and that is the moment the waiting list fires. What it is for ## When demand is bigger than the room Four situations where a waiting list is the difference between an empty seat and one more visitor. ### The club night that sells out in an hour Five hundred tickets, gone before lunch, and then a timeline full of “anyone got a spare?”. You gather that demand in one place instead of in your messages — and every cancellation sends word out by itself. ### The theatre with a fixed auditorium You cannot add seats, so your maximum is what it is. What you can do is hold on to the people who still want in, so a refund in the week before the show turns into a visitor instead of an empty row. ### The guided tour with a fixed group size Fifteen per departure, not sixteen. Once every departure time is full or past, the ticket type counts as sold out and people can sign up in case somebody drops out. ### The event with a licensed maximum You may let in a thousand, not two thousand. The counter holds that line firmly, and the waiting list catches the people you are forced to turn away — which doubles as an honest demand figure when you apply for more next year. Good to know ## What a waiting list does not do We would rather be honest now than on the day itself. ## An email is not a reserved place The email is a heads-up, not an option on the ticket. The freed place stays on sale for everybody and whoever pays first gets it. That is why no round ever sends more emails than there are places free, up to five per ticket type. ## One email per sign-up After that one email your sign-up is spent. If you were just too late, you sign up again for the next time. Nobody ends up sitting on a list for years that fires off the odd email. ## No waiting list screen in the admin yet Signing up and sending the emails happen entirely on their own, but a screen where you browse the list per ticket type or email somebody yourself does not exist yet. If you want those numbers now, just ask us. Frequently asked questions ## Frequently asked questions ## Do I have to switch the waiting list on somewhere? No. As soon as a ticket type with a limit sells out, the sign-up option appears on your event page by itself. On a ticket type without a limit it stays away — nothing can free up there. ## Does a visitor need an account or have to pay up front? No, a name and an email address is all it takes. No account, no deposit. Anyone who changes their mind takes themselves off in the same screen with one click. ## Who gets emailed first? Whoever signed up first — the order is simply the order people joined. No round sends more emails than there are places free, up to five per ticket type, so a single refund does not send a hundred people running at once. ## How quickly does that email arrive? On a refund the platform checks for people waiting there and then. On top of that a check runs every fifteen minutes across every ticket type with sign-ups, so a quarter of an hour is the worst case. ## Is the place held for me? No. You get an email with a link to the event page and then buy like everybody else. There is no countdown and no ticket set aside — first to pay, first in. ## Does a waiting list work with time slots too? Yes, but per ticket type rather than per block. Once every slot is full or past, the whole ticket type counts as sold out and visitors can sign up. A waiting list for the 2 pm block alone does not exist. # Do not let a sold-out event end with empty places Capacity guarding and the waiting list are included in every pricing model — you only pay the fixed fee per ticket sold. [Start free](https://mijnevent.nl/registreer) [See the pricing](https://mijnevent.nl/en/pricing)