Minty — your AI chat assistant
A live chat helper on your event page and in your management. Minty answers questions about your event, orders and statistics — grounded in real data and without storing chat conversations.
Minty is the AI chat assistant of MijnEvent: an expandable chat bubble (the kind you know from customer-service widgets) that helps out in three places. On the public event page Minty answers questions from visitors who do not have a ticket yet — start time, location, ticket types, prices, and how the order process works — without ever showing personal data. If a visitor is logged in, Minty can also look up their own order: "where are my tickets?", "has my refund come through?", "what is my gift-card balance?", "re-send my wallet pass". And in management Minty helps you as an organiser: how many tickets have been sold, look up an order, or help setting up an event. Minty knows which context it is in and keeps the boundaries strict: a visitor never sees anyone else's order — not even if you ask — and you only see data from your own organisation. Minty makes nothing up: it only answers with what it can actually look up in MijnEvent and honestly refers you on when unsure. Chat conversations are not stored (privacy by design); we only keep content-free counts so you can see what visitors ask about. Minty is fully WCAG AA accessible and automatically speaks your visitor's language: it detects the browser language and answers in the language the question is asked — so an English-speaking visitor on your Dutch page simply gets English back, without you translating anything. On top of that you set the welcome message, the FAQ and even Minty's name and tone yourself.
From question to answer
- You switch Minty on in management (included in the Organiser plan, or on request)
- Optionally you fill in a welcome message and your own frequently asked questions
- The chat bubble appears on your event page; visitors ask their question and Minty answers
- Logged-in visitors automatically get the richer Minty that knows their own order
- In your management you ask Minty about your sales and your events
What is included
- Live chat bubble on your event page, in the visitor account and in your management — one helper, three contexts
- Answers visitor questions about your event (date, location, tickets, prices, order process) without personal data
- For logged-in visitors: own order, tickets/QR, refund, resale and waitlist status, gift-card balance, re-send wallet pass
- In management: request sales figures, look up an order and get help setting up an event
- Minty makes nothing up — it only answers from real MijnEvent data and refers on honestly when unsure
- Strictly walled off: a visitor never sees anyone else's order, you only see your own organisation's
- Privacy by design: chat conversations are not stored, only content-free counts for "frequently asked questions"
- Configurable yourself: on/off per event, own welcome message, own FAQ/knowledge, own name and tone, language (NL/EN)
- Speaks your visitor's language: detects the browser language, answers in the language of the question — an English question on a Dutch page gets English back
- Fully WCAG AA accessible — just like the rest of MijnEvent
Low flat fees — never a percentage
Minty is included in the Organiser plan (Recurring): if that plan is active you simply switch Minty on — no separate cost. On Pay as you go, Minty is available on request. There is no fee per conversation.
Available on request
Minty is in development. Interested? Minty is included in the Organiser plan and available separately on request — get in touch and we will set it up for you as soon as it goes live.
Everything on one account and one dashboard
Every module runs on the same backbone as your ticket sales: payments through your own Mollie account with direct payouts, one customer base, one dashboard, passwordless login and WCAG AA accessibility. No separate tools to stitch together.
